2020 Design Live migration FAQs
About 2020 Design Live migration
2020 Design Live is a desktop application, same as 2020 Design, but it includes some web-based functionality which will increase over time.
Yes, file-based catalogs can be accessed in 2020 Design Live, same as with 2020 Design.
2020 Design Live has all the features and rich functionality available in 2020 Design but also provides you with configurable cloud content for cabinets, appliances and more that’s always up to date, accurate and faster to design with. It also includes the new rendering engine called EZ Render. Overtime, new features will be added to 2020 Design Live only. Learn more.
No, you can work offline for up to 7 consecutive days with 2020 Design Live. Just in order to have access to live cloud content you will need to be connected.
Yes, your softkey allows you to work offline for up to 7 days at a time.
Yes, we allow you to toggle between both EZ Render (our new rendering engine) and Redway.
No. To complete the migration, you will need to return all your 2020 Design key(s).
IMPORTANT – If your USB key(s) remain active or are not returned you will run into issues with your 2020 Design Live subscription.
Your USB keys are no longer authorized to run 2020 Design and should be returned within 60 days.
No. A subscription provides access to 2020 Design Live only up to the expiry of the subscription period.
You will no longer have access to brand-specific appliance catalogs. However, you will have an enhanced generic catalog, and updated frame cabinetry catalog and frameless cabinetry catalogs.
Migration information
As the software industry moves to a subscription based offering, we also feel the need to shift to this business model to better serve our customers. The subscription model helps ensure that we deliver real value to our customers each and every year because all customers have access to lastest releases. So far, more than 95% of existing users have migrated to 2020 Design Live. These customers are enjoying the same software they know and love but with enhanced features and functionalities. 2020 encourages our customers to migrate at renewal time with no additional cost.
A Maintenance and Support plan provides access to new versions, bug fixes and product support for 2020 Design but does not provide access to 2020 Design Live. A 2020 Design subscription plan provides the same benefits but also includes access to new versions of 2020 Design Live which includes features and functionality not available in 2020 Design. Learn more.
The migration is transparent, there will be no down time. The process itself only takes a few minutes but typically the entire migration can happen within a day or two.
As with the software industry in general, we are moving to business model where all our customers can access the latest improvements and new functionality to help their business. With perpetual licenses, too many customers were opting not to pay for Maintenance and Support plans which help fund new versions and improvement -and then were disappointed when they were not able to access a new version unless they bought a new license. The subscription model helps us ensure that we deliver real value to our customer each and every year because all customer have access to every new version and bug fix.
As of July 1st, 2024, Maintenance and Support plans will no longer be renewed. We strongly recommend to migrate now. Remaining active provides you access the most recent software releases allowing to design faster and win more deals, it makes sense to migrate as soon as you can, and you will save money too.
It is highly reccomended, it will ensure you remain an active user with 2020 and there are more and more advantages to using 2020 Design Live for your business. In addition, you can migrate now for no additional cost over Maintenance and Support, but that will not always be the case.
No. Over time, we plan to migrate all our customers to subscription. For further questions, please contact us dlmigrations@2020spaces.com.
No. For technical reasons, migration to 2020 Design Live is an ‘all or none’ policy. All licenses under one account must be migrated at the same time.
You will receive a series of onboarding emails with further instructions and resources.
Migration cost
Customers who migrated their licenses to subscription will keep a permanent discount vs. the 2020 Design Live Subscription List price.
Additional subscriptions can be purchased at the price listed in the 2020 Store.