Hi Kirstyn,
If your ceiling and floor are appearing grey, make sure that you have not set a User Texture as their Defaults. The HotFix resolves the issue of having grey floors and ceilings when creating a High Quality Render. If the above is not the reason your floor and ceiling is grey then i would definitely urge you to give us a call.
Our office hours are 9am to 7pm EST so currently we are still open! If you’d like, you can call us now to have one of our agents give you hand with this issue 🙂
Regards,
Kris
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