Reply To: Unable to sign in to 2020 Design Live after migrating from perpetual licenses

March 9, 2022 at 6:14 pm #360670
Kristopher Papaleo
Participant

Hi Maria,

If you had not first signed out of Design before closing the system then you would receive an error when attempting to sign in elsewhere. To sign out of Design correctly, be sure to click on your email address in the upper right-hand corner and then click on ‘Sign out’ from the drop down menu.

I saw that you had gotten assistance with this issue earlier today so this post is merely to inform users on how to sign out correctly. 🙂

Regards,

Kris

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