[Mohammed Saleh]

Dear Sir,

I’m using 2020 design V.9

But when I upgrade to V.11 by license not work

This message come ( Your License number is void)

Please help me what to do

[Neil Wilson]

Hello Sir,

The void licence message usually means you have upgraded to a version that you are not entitled to.  If your licence is currently on support you are entitled to the latest version but if the licence is off support you are entitled to the version that was out when the licence went off support.

In either case you should contact the support line at 1-866-697-2020.  If your licence is active they will be able to supply you with a code to activate the version and if it is off support they can put you through to our retention department so you can reinstate the support on the licence.

Neil

[Mohammed Saleh]

Good morning,

We buy from your company 2 license – no. KDCE******* and no. KDCE*******

Regards,

[Neil Wilson]

Hello Mohammed,

Please contact the support line at 1-866-697-2020.  They will be able to help you with the issue.

Also, please refrain from putting your licence numbers up in the forum as it is a public space and we would not want there to be issues with your licences because of an unauthorised person using the numbers in a dishonest fashion.

Thank you

Neil