Cannot import catalog

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- August 21, 2021 at 8:10 pm #343389
  
  Stephanie Vissat
  Participant
  
  Hello,
  
  I am having trouble installing a new catalog. I cannot find any relevant information in the Knowledge Center regarding the error I am receiving
  
  When installing the catalog, I receive an error notification saying “You cannot install from this archive because it is not a valid archive catalog”, however the file I am using is a valid catalog. I am not sure what to do and am wondering if anyone else has received this error.
- August 23, 2021 at 11:18 am #343542
  
  Kristopher Papaleo
  Participant
  
  Hi Stephanie,
  
  In my experience when this happens it could be because the catalog was zipped twice by the manufacturer. I have encountered this a couple of times before. Double click on the zipped folder to see its contents. If you see another zipped folder in there then you can unzip it and test installing it.
  
  If you are unsure how to do the above then I would suggest to contact our support department for assistance with the installation. You may contact us by calling 1.866.697.2020.
  
  Regards,
  
  Kris

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