Can't get Chips to Update our Computers for V12..

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- August 5, 2021 at 10:14 am #340922
  
  Ariana Thompson
  Participant
  
  Good morning all!
  
  So… looks like due to COVID supply chain issues, we will not get access to the chips we need to upgrade our hardware for V12 until the new year – let alone get another computer to run 2020 (which we were planning on).
  
  Am I correct that after the August 31st deadline, we will still have access to SUPPORT – just no cloud access? Nothing else will change?
  
  Thanks – Ariana
- August 5, 2021 at 10:51 am #340942
  
  Santiago Morales
  2020 Expert
  
  Hello Ariana,
  
  Which Version are you running currently V11.12? If that is the case, I would not be worried. Many users have reported that V12 runs as fast if not better than V11.12 on the same hardware.
  
  My recommendation is to install the latest version of V12 and try it out. Both can be installed on the same machine.
  
  Hope this helps,
  
  Thank you,
  
  Santiago
- August 5, 2021 at 10:58 am #340946
  
  Ariana Thompson
  Participant
  
  Hi Santiago,
  
  We’re running V11.12.1.35. My boss had the V12 requirements printed, and our computers did not conform. Are you saying the specs “required” for V12 are not really required?
  
  I’m confused.
- August 5, 2021 at 11:16 am #340956
  
  Santiago Morales
  2020 Expert
  
  Hello Arianna,
  
  2020 provides “Recommended” specs to optimize users experience with the product. If the hardware does not meet these specs, it might limit the availability of some functionalities. In some cases, in might only affect the performances in some areas.
  
  If your hardware runs V11.12, most likely you will not experience a degradation in service.
  
  Thank you,
  
  Santiago
- August 5, 2021 at 11:50 am #340991
  
  Ariana Thompson
  Participant
  
  Oh…. okay. If I may: perhaps note that in the recommendation literature.
  
  *Implying* in your system requirements that one’s computer NEEDS to be upgraded could be an unnecessary financial burden for a smaller, struggling business. As for us, we have been engaged in phone calls and emails with various suppliers, as have our computer guys – for apparently no reason.
  
  I’ll talk to the higher ups about your recommendations.
  
  Cheers
- August 5, 2021 at 12:08 pm #341015
  
  Santiago Morales
  2020 Expert
  
  Hello Ariana,
  
  Thank you for your comment. I have reviewed the System Requirements. I am not sure how to make it more clear that it is not absolutely needed but I will bring it up with the right individuals.
  
  Thank you,
  
  Santiago

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