[Erik Tornquist]

I have 7 days until my license has to be renewed but seems the phone service is messed up. I was on waiting for a representative to answer for over 10 minutes but no answer and when pressing “1” to get a call back, it just disconnects.

My second issue is, I absolutely need a USB when renewing my license. Having to be online when using the program is a BIG issue for me. When I travel or whenever I’m away, there is often times I’m not around a network to connect with. I also have internet issues here at home occasionally.   When disconnecting from the internet and try opening the program, an alert box comes up just saying there is no connection and won’t let me open the program.

I’m running v.11

 

[Neil Wilson]

Hi Erik,

I’m sorry to hear you are having issues with the phone system.  It seems to be working fine as there are calls in the queue.  Make sure you are calling the 1-866-698-2020 number for sales.  You can also reach them by email at sales@2020spaces.com and they will be happy to assist you.

Neil

[Erik Tornquist]

Thanks for the Reply. Yes, that’s the number I have been calling. Everytime I pressed ‘1’ for a call back, the line would disconnect. I sent an email to the one that was recommended in the email sent to me regarding a renewal, not sure if it was sales or not (i’d imagine it would’ve been) but I’ll be checking on that. Thanks.

[Neil Wilson]

Hey Erik,

I Should also mention that you shouldn’t need to be connected to the internet to open the software.  You should get a message that lets you know there is no connection and asks if you want to work in offline mode.  You can work in offline mode for 7 days before you will need to get back on line and log in.

If that is not the scenario you are encountering we should set up a time to connect to your computer and take a look.  You might just need to clear the cloud cache to reset the token for your 7 day timer.

Neil