Release Notes – Pilot Version Known Issues

    • December 20, 2019 at 11:51 am #264175

      As with any early software version, it is released in the knowledge that there are some existing issues and functionality that is either missing or incomplete. This summary should give you an idea of what to expect at this stage, but bear in mind that development is constantly ongoing and the next time you start 2020 Design you may find issues have been fixed or functionality added. This is one of the benefits of using 2020 Cloud!

      Flows that should be mostly OK:

      • Placement of items from the catalogs available to Pilot customers
        • Placing items from Electrolux appliances breaks reporting
      • Modifications to assigned item Features and Options
        • Applying F&O after applying Thermofoil cause issues
        • Cross catalog has some issues, but is generally functional
        • Slow. See performance issue below
      • Generate renderings
      • Save/reload
        • Slow. See performance issue below


      Known issues:

      • Pricing not reliable
      • Placing items from Electrolux appliances breaks pricing
      • Placing items from Aristocraft takes excessively long
      • Reports will display most products, however items placed via “Cross Catalog” and “Related Products” are missing
      • Custom Reports are not yet supported
      • Copy/Paste across documents is not recommended
      • Undo/Redo can cause various problems and thus should be avoided
      • General Performance issues (Slow to load designs, slow to apply Features & Options for multiple items, etc.)
      • Moldings/Toe kicks may not be altered after changing Features & Options (Need to delete and replace)
      • Wall moldings are not supported for the moment


      • This topic was modified 3 months ago by 2020.
      • This topic was modified 3 months ago by 2020.
    • April 13, 2020 at 9:58 am #277458

      Any updates on bug resolution yet? Thanks.

      • April 13, 2020 at 10:07 am #277468

        Hi Patrick,

        Yes, many improvements have been made on several of these issues, minimizing the impact however not fully resolving the issue. Performance is a good example, where the time to add items has improved immensely, except on adding the initial item in the design.

        We’ll do another review of this list and update accordingly.


        2020 Admin

    • May 20, 2020 at 2:59 pm #282920

      When you first log into configuator the tutorial highlighted item does not match description in window,

    • May 21, 2020 at 6:38 pm #283097

      Unable to remove cloud item once it is place into the design

      receive many “An error occurred while trying to synchronize product(s) information with 2020 Cloud” messages

      unstable – many shut downs



      • May 22, 2020 at 8:35 am #283098

        Thanks Judi,

        We have logged this issue and are working on a fix.


        2020 Admin

You must be logged in to reply to this topic.

Share this Post