Hi Desiree,
If that’s the case then I would first suggest to try running basic maintenance on the program. Basic maintenance will remove any preferences you might’ve set up for yourself and revert the program back to default settings, recreating its registries. Click HERE to read an article to see how to do this.
If this doesn’t solve the issue then I would suggest to give our agents a call to check it out. You can reach us at 1.866.697.2020.
Regards,
Kris