Recommended: clean install of 12.0.8.3

To Parent Forum

- March 12, 2020 at 12:39 pm #272990
  
  Edith
  Participant
  
  Greetings,
  
  We have received feedback from some customers reporting strange behavior after they loaded the latest v12 on top of an existing v12.
  
  The teams are currently investigating and we should have some update on this topic soon.
  
  In the meantime, if you have performed that type of update as described above, we recommend that you perform a clean install of the 12.0.8.3 version.
  Please note that you will also need to install your manufacturer catalogs.
  
  If you would like 2020 Customer Support to assist with it, please contact us!
  
  Toll free line: 1-866-697-2020 or email us with with contact information at: residentialSupport@2020spaces.com
  
  Regards
  Customer Support

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