July 2, 2019 at 10:06 am #242075
Despite our best efforts we cannot recreate the issue here. Would it be possible for you to drop the catalog onto this FTP site:
As requested, a temporary FTP account has been created for you on FTPTMP.2020.NET.
Here are the credentials:
These credentials can be used in your favorite FTP client software.
If you don’t have a FTP client software installed, you can also use Internet Explorer to gain access to this FTP account using this URL:
Once prompted for username and password, make sure you entered the credentials included in this email.
Be aware that all temporary FTP account are deleted automatically after 30 days.
So we can get a look at it?
PS. I like to use fileZilla for ftp transfers. Its free online and it’s faster and easier to use than IE.
- This reply was modified 5 months, 1 week ago by Neil Wilson.
July 9, 2019 at 9:48 am #242680
Hey again Alan,
Thank you for the catalog and the file. We checked things out here and found that there is no 3D shape defined for the item in the catalog you sent us. Is it possible you have a different version of the catalog installed in version 11? For us we got the same result in versions 10, 11, and 12. Nothing showed.
Thank you for your help.
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