March 3, 2020 at 2:22 pm #2719612020Keymaster
This seems to be a problem when v18.104.22.168 is installed over an existing v12 installation. The team are looking into it, but the current workaround is to uninstall 22.214.171.124 and then reinstall it (i.e., do a clean install).
Remember you can export/import any file-based catalogs using the ‘Ship’ tool to save you a bit of time.
Sorry for the inconvenience, but hopefully this will get you back in action.
March 3, 2020 at 3:22 pm #271975
If at one point you have changed the Market Region on your My Cloud account and added items from a catalog coming from that market this most likely will be the reason of the message.
Please let me know if you recall or have done this kind of change on your 2020 cloud account.
March 5, 2020 at 3:46 pm #272228Chris SetlockParticipant
I’m not sure if this applies, but I moved from upstate NY to SW PA in 2017. I went from using my employer’s dongle to my own softkey, but my contact info is the same.
Even so, I never encountered this “unknown pcs error” until I installed 12.0.8 and enabled the cloud configurator.
You must be logged in to reply to this topic.