Upcoming changes at UPS that will impact the UPS rate request actions in v.7,8,9

    • March 22, 2016 at 3:35 pm #80467
      Russ Kahn

      After May 31st, 2016 UPS is requiring a minimum version of 1.2 for the Transport Layer Security (TLS) when using their Application Programming Interfaces (APIs). The 2020 Insight UPS rate request actions use these APIs and therefore will be impacted by this change. After that date the following error will be displayed when using the UPS rate request actions:

      System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
      This issue will be resolved in 2020 Insight version 10.2.0.

      Due to technical limitations, there will be no software update available for versions older than version 10. To continue to use the UPS rate request actions after this date for prior versions of 2020 Insight you will need to apply the following workaround on the computers that process the UPS rate request actions. Keep in mind that actions processed asynchronously are done so via inResponse and therefore these changes will need to be done to the Application Workstations where inResponse is installed.

      Add the following registry keys and restart the computer:


      To read more about the changes at UPS you can visit the following link.

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