Please read this policy carefully and make sure you understand it. This policy describes how we treat certain information about you, your computer or mobile device (“Device”). This information may include something called personally identifiable information (“PII”). Some examples of PII are your name, address, phone number, email address and credit card information. We will use information provided to us by Google Analytics (see section below regarding Google Analytics for more information). For example, some of the information we use about your Device includes its identification number, IP address, location, contents, language settings and IMEI code. We may also use the Device brand, model, battery level, hardware model, operating system version, telephone number, SIM number, network provider and memory status. Finally, we may use some geographical information based on the GPS/Wi-Fi network position.
2020 understands your desire to protect personal information and intends to inform you on how your personal information will be gathered, tracked or used, as well as the alternatives which are offered to you in this respect. Note that should alternatives not be offered to you on web pages where your personal information is requested and obtained, you may provide us your communication preferences through one of the communication channels detailed at the bottom of this statement.
2. YOUR 2020 CLOUD ACCOUNT
In order to activate and/or use some of our products or services, you will need to create a 2020 cloud account (“Account”). During the process of setting up your Account, we will ask you for certain PII such as your email address. We need this information to allow you to activate, manage or use your 2020 products and services. We may associate your email address and other PII (such as name, telephone number and address) with your Account.
3. WHAT INFORMATION WE GATHER AND TRACK
2020 collects personal information which it deems to be reasonably necessary to serve a legitimate business purpose. We request personal information when you place an order, create an Account, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. If you request technical support online, you will be asked to provide the information necessary to complete the transaction. At any time, you will have the option to decide not to proceed with the transaction requiring your personal information. If you do not wish to provide the requested information, however, you may not be able to complete your request or transaction.
4. HOW WE USE THE INFORMATION WE GATHER AND TRACK
We use personally identifiable information in the following cases:
4.1. To enable you to create an Account;
4.2. To enable you to access 2020 forums;
4.3. To fulfill your request or transaction;
4.4. To allow you to purchase and download products, obtain access to services or otherwise engage in activities you select;
4.5. To provide you with information about new products or services, product upgrades, newsletters, informative emails and research on future product ideas or improvements;
4.6. To provide you with special offers that may be of interest to you;
4.7. To help you to quickly find software, services or product information important to you;
4.8. To assist us in creating content that is relevant to you; and
4.9. To assist us in creating better products and services to meet your needs.
5. WITH WHOM WE MAY SHARE YOUR INFORMATION
2020 does not forward or sell PII to third parties. If we work with advertising and publishing partners, we will only share non-PII and in accordance with applicable privacy laws.
As we are a global corporation, we may store and process your personal information on a server outside the country where you live. Also, the personal information that you have provided us may be transferred to other 2020 offices around the world since we have different business units working from different 2020 offices. For example, when European customers register their 2020 products, their personal information may be transferred to servers in Canada then transferred back to servers in one or more of 2020’s offices around the globe. Also, in certain countries our Independent Industry Consultants or third party contractors might undertake the collection, transferring, storage and processing of your information in which case such contractors and consultants will be bound by contractual provisions to protect PII, as applicable.
Finally, 2020 may disclose your PII if we are required by law to provide it to governmental agencies, courts or other authorities.
If you do not wish to continue receiving our e-mail newsletters or bulletins, you can opt-out of receiving these communications by replying “unsubscribe” in the subject line in the email or by changing your preferences within your Account.
7. SECURITY MEASURES AND PROTECTION OF PII
We have put in place lawful and industry-standard safeguards to protect your PII. For example, some information transmitted to 2020 will be in encrypted form using the Secure Socket Layer (SSL) certificate. We do this to make sure that your PII is not lost, harmed, lost or deleted.
Anyone at 2020 who has access to PII has been informed about the proper and lawful way such data should be handled.
8. WEB SITE & COOKIES
You can visit most areas of 2020’s web site without disclosing any personal information. 2020 only logs the domain name, IP address and browser type of our website visitors via our web server log files and analytics tools at irregular intervals. We use this information to log global access traffic to our website. Such information is not correlated with any personal information and does not identify you.
For certain features we will ask that you provide 2020 certain information so that it works properly. You can decide at any time whether you would like to continue with an instruction prompting you to provide PII. In some cases, you will be unable to complete a particular step in the process if you do not want to provide the information requested.
9. LINKS TO BUSINESS PARTNER AND CO-BRANDED SITES
Certain links contained on 2020 web sites may direct you to co-branded web sites maintained by 2020 or to companies which 2020 has established business relationships. When you submit information to one of these co-branded sites or partner companies, you may be submitting it to both 2020 and these business partners. Under no circumstances may 2020 be held responsible for the privacy practices of these business partners and we therefore strongly encourage you to read their respective privacy policies as they may differ from ours.
10. GOOGLE ANALYTICS
You also have the option to prevent Google from acquiring and processing data generated by Cookies and data related to your use of our website (including your IP address) by downloading and installing a Google-provided browser plugin. More information about Google Analytics.
11. PARDOT ANALYSIS
We also use Pardot Knowledge Base, a web analysis service from Salesforce.com (“Pardot”). Pardot tracks visitor activities on 2020 websites by setting Cookies on your browsers. These Cookies are set in order to remember preferences (like form field values) when a visitor returns to a 2020 site. However, as explained above, you can disable Cookie installations through your browser setting or simply refuse the installation of Cookies if prompted to do so. More information about Pardot.
12. VIEWING, CORRECTING, BLOCKING AND DELETING PII
You have the right to view, correct, block or delete PII 2020 stores at any time. We make a sincere effort to respond to all requests to update or correct personal information promptly. If you believe that 2020 does not have your current personal information or wish to delete PII or modify our rights in relation thereto, please communicate with us by using one of the communication channels listed below.
13. PUBLIC INFORMATION
14. CONTACT INFORMATION
If you have any questions, comments, or would like to change your communication preferences, please contact our Director of Marketing / Communications using one of the options below:
20-20 Technologies Inc.
400 Armand-Frappier Blvd., Suite 2020
Canada, H7V 4B4
Toll free: 1-866-698-2020