-
-
November 7, 2016 at 8:53 am #110765
Amy
ParticipantI have emailed 2020 3 times with no reply, what email should I be using for support? I am using 11.5.2.11 & I have had continued trouble with my renderings, it crashes almost every time I go to print after previewing. It also crashes at other random times that make no sense. I have made several calls to support, they have updated drivers, checked printer issues etc..I was told that I may need to uninstall / re-install 2020. What is the best way to uninstall the program? I thought I remembered there being an “uninstaller” to download. Thank you, Amy</span></p>
-
November 7, 2016 at 10:29 pm #110932
Mike Langensiepen
Pilot ProV10 onwards follows accepted Microsoft methods for uninstalling. Just go to Control Panel, Priograms and Features, click on Design and click the Change button.
You will be prompted for a Basic Uninstall or a Complete Uninstall. A Basic Uninstall leaves your settings (including registry) and installed catalogues in place and a Complete Uninstall removes everything. Neither options remove drawings so they will be perfectly safe.
Given the amount of hassle you seem to be having, I would do a Complete Uninstall and accept the hassle of having to reload catalogues and re-enter your preferred settings.
Which OS are you on (win 10, 8.1, 7) and what graphics card do you have? Also what main processor – Intel or AMD?
-
November 8, 2016 at 7:36 pm #111021
Mike Langensiepen
Pilot ProOdd. That is a perfectly acceptable configuration. I would say that there is no alternative but to Complete Uninstall and re-install.
Before you try that however, try closing down all other software including any anti-virus, any other resident programs such as Dropbox, Google Drive and so on and see if that reduces the crashing.
I have a habit of printing to PDF and then printing the PDF on the printer. So it may be worth trying that combo as well. I use PrimoPDF to create the PDFs then if needed I enhance them in another package. I have yet to get a crash like the print/preview one you describe. This 2 stage thing only adds a few seconds to the whole process and means I have a PDF ready to email.
-
You must be logged in to reply to this topic.