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I have been getting this error a bunch lately although only when I am working with one particular kitchen.
Any ideas?
Also when I use the Live Chat function I always lose the connection before anyone shows up.
I usually post my tech support ID and password, along with a description of the problem I am having in the queue window.
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I haven’t run into that error, however I have run into nothing but trouble with the Live Chat feature. I actually filed a complaint with the BBB after the chat failed repeatedly and I wasn’t able to get a hold of anyone in support repeatedly (after all, we do pay a decent sum of money annually to have access to support).
I received a call from someone high up at 2020 who said that they had been in the midst of an upgrade/change in their support systems which caused the problem, but it was supposedly fixed.
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I don’t usually have a problem if I call in, but when I am the only one in the office I can’t guarantee that I will have time to be on hold so the online would usually be the best answer for me.
Otherwise I wait until “business” hours are over and then call.
This time I noticed the issue with the Live Chat was that it re-started itself after like 10 or 15 minutes saying that no one was available but then the browser crashed.
So that’s at least more helpful.
I’ll keep trying.
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Hey Chris,
Pure virtual function call can be almost anything. It is sometimes caused by changes in the catalog database when opening a file that was created in an older version. It can be caused by out of date video card drivers or by corrupted or incomplete versions of Microsoft’s C++ (2020 uses the C++2010). Sometimes a copy/paste of the design to a new file will resolve it. Sometimes simply resetting the registries resolves it. Sometimes the C++ needs to be uninstalled and reinstalled and sometimes it is a matter of updating the drivers for your video card. I have found the most success with the video card drivers.
The live chat for support is an ongoing issue. We are currently with one provider but working to switch to another and things have been in limbo for a while now. The best way to get through to support is still the phone and email.
Neil
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I have the same issue at my site! I didn’t solve it ((
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“<span style=”color: #7e8083; font-family: Lato, sans-serif; font-size: 16.5px;”>The live chat for support is an ongoing issue. We are currently with one provider but working to switch to another and things have been in limbo for a while now. The best way to get through to support is still the phone and email.”
Email would be fine, but not everyone has the time to sit on hold on a call. It has been over two years since this comment and I am still experiencing the Live Chat issues listed above… Are you still trying to switch providers? Is there any hope for access to the Live Chat in the future? </span>
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Hi Kirstyn,
The LiveChat is currently operational between 9:00am and 5:00pm. Before or after those times, it will be closed. If you wish to contact us, please send us an email with your information and a time and date you would like to be contacted and one of our agents will reach out to you. You can send your info to residentialsupport@2020spaces.com.
Kris
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Thank you Kris! I did contact you between those times and every time it seemed as though a representative was about to contact me it closed the chat window and opened a new tab on Google Chrome that said all representatives were busy. (I would wait for 10-15 minutes… one time I was 1 in queue the other two times I was 2 in queue. As soon as they got to be a few minutes after 1 in queue – aka I figured it was my turn – the chat would close.) I will try the e-mail!
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