Hi Becky,
I’ve tested using the latest version 12.1 and I am unable to reproduce the behavior.
Unfortunately, I cannot make it happen.
I wonder if something within the design itself is causing it, try to copy/paste your design into a new file and test that out. If this doesn’t work, I would suggest giving our support team a call at 1.866.697.2020.
If you prefer, send us your contact info including the file at residentialsupport@2020spaces.com, and we will get in touch with you.
Thanks
Kris