Waiting for bug fixes.

Have the same issues

Hi Guys,

The super dark user defined textures is an issue in v11.5.1. They are aware of it and working to resolve it but I do not have any kind of timetable as to when it will be resolved.

Neil

I recomend installing version 11.3.0.97 as it’s been the most stable of all the versions we’ve tried in the 11 version so far. You’ll have random bottom toolbar dissapearences and occassional crashes but the renderings work good.

Literally 95% of the time when I try to simply print a rendering in 11.5, my 2020 “stops working” and then ultimately crashes. Larry, do you know where can we find 11.3.0.97? I checked 2020.net and didn’t see it there.

Very disappointed in v11.5. This makes the infamously terrible 11.4 seem like a dream!

No idea about 11.3 as I don’t have thge filename to check but you can get:

https://cdn.2020spaces.com/support/Design/V11/Versions/11.4.1.31-Both.exe

or

https://cdn.2020spaces.com/support/Design/V11/Versions/11.2.0.60-Both.exe

I’ve reverted back to the V11.4 and having a lot less trouble

Good luck waiting for your fix.  They actually need to know what they are doing first.  I was just on support with someone that told me my 2020 kept crashing because I had no graphic card.  Really?  Then what the heck is this Intel HD graphics I have on my computer. He hung up on me  (so to speak). He disconnected from my computer and went away …..  I went in and ran my troubleshooter and it fixed the driver issue.

I have to say that I really am not a “computer person” and was lucky that I figured this out myself. My point is, if they can take control  of my computer and look through it and tell me there is no graphics card when I do they have even bigger issues. I told them I had one and that 2020 was working fine for the past 3 months this was all of a sudden.  His answer to that was I have been lucky all these months. Really??

Good Luck !

The Intel HD graphics card is effectively part of the processor structure and not a seperate graphics system. 2020 recommends having a dedicated graphics chip/card with 2GB or more of RAM on it. This is what they meant when they said you didn’t have a graphics card – they meant you did not have a DEDICATED graphics card.

A notebook or desktop with dedicated NVidia or Radeon graphics card will render faster than the Intel HD one. I prefer the NVidia (although my Toshiba has a Radeon) as the NVidia seems to be the faster of the two.

tl:dr you do not have a dedicated graphics card so your system is not rendering as fast as systems that have one.

Also waiting for this 11.5.2 release … heard August 5th, today? Hope this release will get us back to using our custom textures?

Hey Richard,

Unfortunately the 11.5.2 release has been pushed back to not before the 12th.  They are working to resolve an urgent issue with catalogs before releasing the build.

Neil

Thanks Neil for the info. on the release hold up!

Say … can you tell us what the urgent issue is with catalogs and this 11.5.1 release?

Speaking for myself, I’d rather have it right than have it on-time. Both would be nice but better to have a robust, relatively bug free version after waiting a bit longer.

Hi Richard,

I believe it is something about adjusting cabinet sizes through add-ons but I’m kind of out of that loop.

Neil

Hey Neil,

Thanks for the reply … all is working fine in my catalogs with the mod. cabinet size.

Thanks,

-Richard

Any one else having issues with 11.5.1.4 crashing with C++ errors when using the Insert Item feature from the ribbon? Spoke with support and they informed me that it was a bug and has been reported. Work around is to use the items from Drag & Drop Room_ catalogs. But my Designers are getting a bit frustrated when they forget , and crash . Several designs were wiped out and needed to be opened from the .bak files.

Anybody Seen a problem with 11.5.1 or 11.5.2 where a new catalog uploaded is giving an XML error in Report Manager (Quote) saying “No cabinet content”? so frustrating. I know it installed correctly, and the file contents ‘look’ ok ‘to me’. I will have to get on the horn with 2020 Support but I would have thought someone would have posted something somewhere.

Eric, I kind of saw this happen once before where we had cabinets from 2 different catalogs in a drawing and Report manager would list only the cabinets from 1 catalogue. Try dropping in a cabinet from ANY different catalogue and see if you get the same message.