[alex jones]

Hello ,

I just downloaded the trial version of  2020 design but I can’t open it, I get a crash report:

Problem signature:
Problem Event Name:    CLR20r3
Problem Signature 01:    design.exe
Problem Signature 02:    11.8.1.69
Problem Signature 03:    59c94e3a
Problem Signature 04:    CoreTevent
Problem Signature 05:    11.8.1.69
Problem Signature 06:    59c94a0e
Problem Signature 07:    2b3
Problem Signature 08:    2c
Problem Signature 09:    System.NullReferenceException
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

I would really appreciate any help since my trial will run out in 30 days

Thanks

Alex

[Neil Wilson]

Hi Alex,

CLR20r3 indicates a possible issue with the .net framework on your computer but the CoreTevent points to your video card driver.  Make sure all your windows updates are done and that you are running the latest driver for your video card.  If you are still having trouble after the updates give us a call at 1-866-697-2020 and one of our techs will be able to take a look at your computer and see if we can help.

Neil

[alex jones]

Thank you very much Neil, I updated the .NET and the graphic card and got the program to open and now I get this window ” Cannot connect to server(PCS). Please check your internet connection….”

I have internet connection.

Thank you

[Neil Wilson]

My pleasure Alex,

The “Cannot connect” error can be resolved with an updated PCS file but you will need to call the support line to get it.  They will be able to connect using Team Viewer and copy the file over for you.

Neil

[alex jones]

Is there anyway I can Email them to get the file? because I am not allowed to grant access to this computer since it  is belong to my work place.

[Neil Wilson]

They can try but its a config file and a lot of antiviruses and email servers block receipt of that file type even if its zipped.

 

[alex jones]

Would you please have them to send the file by changing the extension to .BAK then after I get it I will change it back to whatever they tell me too? or they can share it with a dropbox link please.

Appreciated

[Neil Wilson]

Give ’em a call Alex.  1-866-697-2020 and I’m sure you’ll be able to figure something out.  Also they will need your contact details that I don’t recommend sharing on a public forum. 🙂