Decorative Items Not Loading

    • May 21, 2024 at 1:07 pm #438394
      Willesa
      Participant

      I’ve been getting this error a lot within the past week when I attempt to place cloud decorative items into my drawing. See the attached picture, bottom left error code. “GLTFException: Index count for MESH_TRIANGLES must be a multiple of 3”.

       

      Any ideas how to correct this?

      Attachments:
    • May 22, 2024 at 8:59 am #438408
      Kelly Page
      Participant

      Yes, I have had the same error! We all have been trying to figure it out on our team.  I would like to understand how to fix this.

      • June 13, 2024 at 11:22 am #438724
        Willesa
        Participant

        I downloaded and ran the most recent version of the clear cloud cache tool and it worked!

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