Hi Buzz,
You might just need to run a basic maintenance on your version but it might be that you are trying to run version 9 on Windows 10 without setting the appropriate executable files to run as administrator. Or any of a bunch of other possible reasons 🙂
I strongly recommend you give our support line a call at 1-866-697-2020 and have one of our techs take a first-hand look at the issue.
Neil
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