Hi Eric,
What is most likely happening is that you purchased one of the limited license packages. The Essentials version of 2020 will allow you to install any catalogs you want but only the generic catalogs will show in the software. If you have the Select version of 2020 you are allowed to see one manufacturer’s catalog but you will need to get the encrypted version of the catalog from the manufacturer.
You can confirm your license type on your invoice or by giving us a call at 1-866-697-2020 and we can look it for you. I do not recommend putting any account information on a public forum.
Neil
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