sign in button disable

To Parent Forum

- January 15, 2019 at 9:02 am #223820
  amar ashkanani
  Participant
  i’m using 2020 fusion, and i’m not able to access the cloud service. the sign in button is disabled. any idea how to solve the issue?
  
  Attachments:
  2020-sign-in-button-disabled.jpg
- January 15, 2019 at 9:53 am #223831
  
  Ollie Farrant
  2020 Expert
  
  Hi Amar,
  
  Please can you try resetting your 2020 Cloud cache, you can do this by clicking on the below link and then running the executable (.exe).
  
  http://support.2020.net/2020clearcloudcache.exe
  
  If you have any further issues, please let me know. You can contact the 2020 Fusion Support team on 01233 635 566.
  
  Thanks!
- January 16, 2019 at 1:17 am #223958
  
  amar ashkanani
  Participant
  
  Hello Ollie,
  
  I have run the exe file as you’ve said, the sign-in button is still disable
- January 16, 2019 at 7:48 am #223982
  
  Ollie Farrant
  2020 Expert
  
  Hi Amar,
  
  I will need to connect to your machine to investigate further but I am having trouble finding your contact information, please can you either send me a email to Fusionsupport@2020spaces.com or call the support team on 01233 635566
  
  Thanks!
- January 17, 2019 at 3:54 am #224181
  
  amar ashkanani
  Participant
  
  Hi Ollie, thank you very much for your support.

You must be logged in to reply to this topic.

Topic Tags2020 fusion sign in button disabled grey out