Hi Candace,
Hmm.. that is an odd one. I don’t believe we had this type of issue with the earlier versions of 13 but I can be mistaken. As I said previously, the version 13.3 seems to be working as intended when I had tested. For this reason I’d suggest to download and install our latest version so we can see how the program reacts.
Click HERE to download version 13.3. You can either use THIS article for assistance with the installation. You can use THIS article to migrate the catalogs from version 12 to version 13.
Once you have the program installed, we would be able to see exactly what is happening and determine what the issue. If you run into any issues with the above, do not hesitate to contact us.
Regards,
Kris
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