Turn your questions into answers in seconds with the 2020 Knowledge Center !

    • May 9, 2018 at 3:44 pm #186059
      Edith
      Participant

      Turn your questions into answers in seconds with the 2020 Knowledge Center !

      Here are the answers that you were looking for…

      CmNetErr.#17 Invalid Local License

      CmNetErr.#15 when opening 2020 Design

      Differences between Subscription Plan and Perpetual Licensing

       

      Get the answer to other common questions related to 2020 Design!… 2020 Knowledge Center

       

      • This topic was modified 11 months, 1 week ago by Edith.
      • This topic was modified 5 months, 2 weeks ago by 2020 Spaces.
    • June 5, 2018 at 12:47 pm #190104
      Denny Brown
      Participant

      In perspective view the countertops are always red.  How do i change this?

      • November 24, 2019 at 10:49 am #260428
        Ron Russell
        Participant

        I have a vaulted room, there are a lot of shadows on the ceiling, I think.
        How can these be minimized? Two attachments, one perspective showing these lines, the second accomplished by screen capture while rotating the perspective.

    • June 5, 2018 at 3:18 pm #190129
      George
      2020 Expert

      Hello Denny,

      Dark pink or almost red countertops usually point to either missing textures or a graphic driver update may be needed. A support agent would be able to assist you with either situation.

      Thank you

       

       

    • July 18, 2018 at 8:06 pm #195493
      Susan Skowron
      Participant

      Hi-

      I have somehow closed my drag and drop window to the left of the drawing area…anyone have any ideas?

      Thanks!

    • July 20, 2018 at 2:04 pm #195577
      Edith
      Participant

      Hi Susan !

      To bring the window back 2 simply steps are needed.

      Take a look at the available Article from the 2020 Knowledge Base here !

       

      Let me know if you need anything else !

      Edith

    • August 2, 2018 at 10:11 am #196647
      Anthony Cardenas
      Participant

      I have used 2020 for years but just upgraded to V11 which is very different from previous version I was using. In the perspective view I have figured out how change the view height and angle and what not but in a small room I am having trouble backing up the view. It keeps backing me up out of the room and I am looking at the outside of the wall. I used to be able to back up within the room in the previous version. I am sure its possible, just cant figure it out.

       

       

      Thanks All

    • August 2, 2018 at 11:10 am #196648
      Neil Wilson
      Participant

      Hi Anthony,

      You can use the clipping options in the rendering toolbar or can use the camera to set up your renderings.  The camera is more like the old v9 setup.  To turn on the camera you just need to click on the button in the lower right hand corner that looks like a camera 🙂 All the settings in the camera are available from the menu that comes up when you right click in the rectangle part of the camera on the floorplan.  There are more details about using the camera in this Knowledge Base article: How to Correctly Place the Camera before Rendering

      Hope that helps

      Neil

    • October 1, 2018 at 11:14 pm #206272
      Esther Nir
      Participant

      Hi,

      H can I add receptacle outlet to the plan?

      anyone? thanks

    • October 2, 2018 at 10:56 am #206348
      Neil Wilson
      Participant

      Hi Esther,

      The switches and outlets are in the Room_Fur catalog under Lighting Fixtures and switch / outlet.

      Neil

    • October 23, 2018 at 11:47 am #209556
      Linda Ballard
      Participant

      I am having a problem in the rendering with the flooring going on for miles outside of the room.  Any solutions?

    • October 23, 2018 at 12:39 pm #209557
      Neil Wilson
      Participant

      Hi Linda,

      That is unfortunately a bug in the latest version of the software that is caused by having differing wall heights in the design.  You can avoid it by having all the walls be the same height 🙂 or by turning off the floor in the renderings.  If you want to show a floor in the design you can create one by using the surface tool.

      Thank you

      Neil

    • October 29, 2018 at 4:14 pm #211670
      Cheryl Lockhart
      Participant

      Version 11 Questions:

      How do I set up multiple catalogs for the same manufacturer, but re-named so that I am able to place an EDI order for multiple colors in a single design. I know I have done this before but Version 11 will not install the copied catalog.

      Help!

       

       

    • October 29, 2018 at 5:04 pm #211752
      Neil Wilson
      Participant

      Hi Cheryl,

      Use catalog manager to install the catalog.  Then use catalog manager to rename the catalog.  Reinstall the catalog and you will have the original name and the one you renamed.

      When you submit the order with the 2 different catalogs they should be listed separately with different entries for styles and pricing etc…

      Neil

    • October 30, 2018 at 12:06 pm #211788
      Cheryl Lockhart
      Participant

      Yes, that is how I have done this in the past… I am working with version 11.10.1.1 and it will not install the “re named” catalog. It verifies it, then I receive an “over write yes/no” message. When I respond with “no” it verifies the data and nothing more.

       

       

    • October 30, 2018 at 12:19 pm #211789
      Neil Wilson
      Participant

      Hey Cheryl,

      It might be because the catalog is locked or it is a DFM catalog.  It could also be an issue with the catalog database or an old Windows error that prevents the rename feature from updating the certs in the catalog file.  At this point I think the best plan would be for you to give us a call at 1-866-697-2020 and have a tech connect to the machine and take a first_hand look.

      Neil

    • November 2, 2018 at 3:21 pm #214062
      Jarlei Araújo
      Participant

      <span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>Como alterar o idioma do 2020 design?</span></span>

    • November 2, 2018 at 4:54 pm #214132
      Edith
      Participant

      Prezado Jarlei

      Para opção na língua portuguesa o programa deve ser instalado a partir de uma versão original em português. Infelizmente 2020 não oferece versão ”teste” na língua portuguesa.
      Temos versões testes disponíveis em Inglês, Espanhol e Frances.

      Esaterei à disposição para qualquer esclarecimento que se faça necessário.

      Atenciosamente
      Edith

    • November 8, 2018 at 9:41 pm #214937
      Pete Faber
      Participant

      Is there anyway I can download decorative shapes from the cloud?  High speed internet is not available in my area and the internet itself comes and goes. I am wasting a lot of time waiting  to see the shapes if it is one I want to use.  I can go make a cup of coffee while I am waiting but you can only drink so much coffee.

    • November 9, 2018 at 10:24 am #214974
      Neil Wilson
      Participant

      Hi Pete,

      Sorry but there is no way to download the cloud items to your computer.  There are however 2 ways you can keep cloud items on your computer.  You can create a design with the cloud items you use often and then just copy/paste the items from that design into your active design or you can store the cloud items in your Idea Center and drag them out of your drag and drop list just like a regular catalog.

      There is lots of info in the knowledge base about the Idea Center and this link is a good place to start.

      2020 Idea Center

      Hope that helps, and may I suggest trying a nice Green Tea?  Much less caffeine. 🙂

    • December 7, 2018 at 7:54 am #219769
      Kullen Biller
      Participant

      Good morning,

      I’m about 2 days new to the software. Ive got a kitchen design together but when I downloaded the catalog of the cabinet manufacturer we are using I only saw a few options for cabinet styles. Is there a easy/quick way to change the cabinet styles and colors?

    • December 7, 2018 at 10:02 am #219779
      George
      2020 Expert

      Hello Cullen,

      It is possible to set your styles globally in the design within Styles and Pricing. If you are not certain as to how, you can always reach out to a support agent at toll free 866-697-2020 to guide you.

      It is important to note however that the Style selections available in catalogs are determined by the manufacturers.

      Thank you

    • December 8, 2018 at 7:38 am #219894
      Mark Phelps
      Participant

      how can I logout from previous system? I reinstalled my OS because of driver issue and reinstalled a new 2020 Design on the new system, when logging in it won’t let me log in on my account because it was still login on previous system. Any help would be much appreciated.

    • December 10, 2018 at 10:03 am #219972
      Neil Wilson
      Participant

      Hi Mark,

      The system will log you out of our servers automatically after 7 days or you can give our support line a call at 1-866-697-2020 and one of our techs should be able to you up and running.

      Neil

    • January 8, 2019 at 4:37 pm #222947
      Caitlyn Lake
      Participant

      Hi there,

      I’m having an issue where whenever I change anything in the floor plan view, the perspective will change to wireframe view and will not change to any other view. I have to exit and reopen the perspective view each time I add to the project.

    • January 9, 2019 at 10:49 am #222972
      Neil Wilson
      Participant

      Hi Caitlyn,

      Stuff like that is usually related to issues with the driver for your video card.  The first thing to try would be to go to your video card manufacturer’s website and download and install the latest driver for the card.

      If that does not resolve the issue please do not hesitate to give us a call at 1-866-697-2020 and one of our techs will be happy to take a first hand look at the issue.

      Neil

    • January 17, 2019 at 8:07 am #224182
      R Suresh
      Participant

      how change 2020 design application language from portugese to english

    • January 17, 2019 at 10:00 am #224209
      Neil Wilson
      Participant

      Hi,

      There are no language settings in 2020.  If you would like to change from Portuguese to English you will need to uninstall the Portuguese version and then download and install the English version.

      Neil

    • January 18, 2019 at 9:41 am #224391
      R Suresh
      Participant

      Thanks for ur help

    • February 17, 2019 at 12:41 pm #227131
      Caroline Castrucci
      Participant

      Hello

      In previous versions of the 2020 Decor catalogue there were cars that we could use if designing a garage for a client.  I cant seem to find any car or automobile of any kind in the 2020 Cloud

      Caroline

       

    • February 18, 2019 at 11:34 am #227211
      Edith
      Participant

      Hi Caroline !

       

      If this is an item that you would like to see within the 2020 Cloud, I invite you to share your suggestion with the team via the Suggestion form available here:

      <span style=”font-size: 11.0pt; font-family: ‘Calibri’,sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi; mso-ansi-language: FR-CA; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;”>https://www.2020spaces.com/2020-decorative-items/ </span>

       

      Please keep your feedback coming !

       

      Regards

       

       

    • March 11, 2019 at 2:33 pm #229204
      Amy Sperling
      Participant

      I have used several previous versions of 2020 but am relatively new to v11.  All of my perspectives are dark and I cannot get the images brighter.  Nor do my images have the realistic “picture” qualities that I know 2020 is capable of.  I would appreciate any and all help.

    • March 12, 2019 at 9:32 am #229286
      Andrew Irving
      Participant

      I do pretty well with renderings in V11. There are a few tricks I’ve found helpful:

      Delete the back wall; By this I mean, the wall behind the camera perspective. If the room is fully boxed in with walls and you have ceilings turned on, no ambient ‘scene’ light can reach the stuff you want in the image.

      Use the ceiling light option- I usually place it out of the camera frame, but in a place where it will throw good light and the shadows lay in a pleasing way.

      Change the background color- This is an odd one, but especially when rendering very light colored cabinetry, I’ve found that selecting a background color that’s a light gray or beige, rather than white, throws the cabinetry into slightly sharper contrast.

      Ambient lighting- This setting is your friend, use it a lot! You generally don’t have to bump it up much, but the default setting is very low, so tends to leave stuff in shadow.

      Visible Sun- Especially if you have windows in the design, visible sunlight can add a lot of light and some pretty dramatic shadows into a design. It’s not always the answer, but it can be lovely.

      Exposure- After you’ve created a high quality image, you can adjust the exposure by selecting the lighting tool. This is basically a filter, and has a slider you can move back and forth, or you can enter numbers manually. A little exposure goes a LONG way in 2020. The difference between 1 and 1.2 is rather a lot. I’ve often found that if I put more light than I actually want into an image, then dial back the exposure a little, I get nicer results.

      User Light- User lighting is complicated and takes a little getting used to, but it’s worth it. Use the light fixtures from the 2020 local catalog, since the cloud options don’t have functional light effects yet. After you place a fixture, you can select ‘light properties’ and change the angle, intensity, and color of the fixture. This is a great way to add realistic lighting and shadow to your design. Don’t rely on the default light color- select something a little more yellow or orange to get closer to the soft-white that most people tend to prefer, unless you’re doing a super modern design, in which case the brighter white is fine. Also, I’ve found most fixtures look better if I open up the angle a LOT to flood the area with light.

      The Lighting Wizard- One common element of really great renderings is that they usually include cabinet lighting; Under-lighting, interior lighting, etc. You can download the Sensio catalog from the 2020 web site, and even if your shop doesn’t sell Sensio (They’re a fine product, but there are many choices) using it just for the visual effects helps a lot.

      Render Settings:
      When doing a high quality render, don’t bother with high or even mid quality until you’ve done it on low and you’re sure it looks the way you want. This is mostly just a time saver, but rendering on low is way faster and you’ll quickly get a feel for recognizing if the lighting or colors are off, without having to wait forever for a high quality texture rendering.

      Hope some of these tips help!

    • March 21, 2019 at 8:09 pm #230756
      Millie Beierschmitt
      Participant

      Help!  Trying to add an inset window to design.  It only bumps out on the top half of the wall.  How is this done?  I’ve done bay windows but that the entire wall, not just the upper half.

    • March 22, 2019 at 4:02 pm #230838
      Neil Wilson
      Participant

      Hey Millie,

      I’m not 100% certain what you mean by bumping out the top half of the wall.  Have you tried changing the Up/Down on the window to move it lower on the wall?

      If you get a chance please provide us with some screen shots for clarification that would be great and you can always give us a call at 1-866-697-2020 and have a tech connect so you can show them exactly what mean.

      Neil

    • March 23, 2019 at 1:56 pm #230841
      Andrew Irving
      Participant

      Hi there,

      Did you mean a window like either of the ones in the pictures I’m attaching? If it’s the bay window, those can be found in the openings and obstacles tab, windows, bay windows, and you can adjust the dimensions, height, position, etc. to your heart’s content. If it’s the Greenhouse Window, I don’t know of a way to do that in 2020; I suppose you could get really creative with 3D user objects and glass textures, but that would be incredibly time consuming.

    • March 23, 2019 at 2:18 pm #230851
      Andrew Irving
      Participant

      To continue: If the bay window doesn’t go from the floor to the ceiling, simply alter the height dimension, then use an elevation view and drag the window up and down to the correct position, like the one I’m attaching here.

      If you  mean an inset window where there is essentially a square pass-through in the wall, and the window itself rests set in a ways, do that by increasing the thickness of the wall in question (Wall group, properties, thickness (Default at 4 1/2″, but you can make it whatever you want) to the depth you need. When you place a window, the window depth will be set accordingly (This would be the upper window in the image I’m attaching).

      Alternately, if you want one with no framing around the window, you can just use a rectangular pass through from the openings and obstacles menu, then use either the surface tool or a 3D object with a glass texture from the common menu to great the ‘glass’. It takes a minute to do it this way, but you have a lot more control over the final look. This would be the lower window in the picture, with the red flowers in the white vase resting on the sill.

      • This reply was modified 1 year, 10 months ago by Andrew Irving. Reason: Remembered additional information
    • March 23, 2019 at 7:36 pm #230873
      Millie Beierschmitt
      Participant

      Yes, exactly!

       

    • March 25, 2019 at 9:37 am #230897
      Neil Wilson
      Participant

      Thanks Andrew!  Awesome tips!

      Neil

    • March 28, 2019 at 9:52 pm #231470
      Stacey Ranieri
      Participant

      Can you tell me how to angle a wall?

      It isn’t a 45 degree angle. I need to be able to move the wall manually.

       

    • March 29, 2019 at 10:16 am #231517
      Ariana Thompson
      Participant

      Hi Stacey,

      In the lower right on your screen in an icon that looks like a little square grid with diagonal lines through it.  When you hover over it, you’ll see it’s acalled Ortho.  When it’s turned on, it snaps your walls to 45deg angles.  Turn it off.

      When you drop your wall, you’ll be able to swing it freely, or you can take your hand off the mouse and use your number pad to specify the angle.  The numbers appear in the upper left.

      Hope that helps!

      Ariana

       

    • April 2, 2019 at 12:54 pm #231783
      Kenny Hall
      Participant

      I have a customer who wants to look at a stacked cabinet with an inverted frame modification, but the cabinet is not rendering with the correct door dimensions. In the first picture is the standard configuration and in the second is the incorrectly displayed inverted frame configuration. Any ideas on how I can manually tweak it to render correctly, or is this a catalog-level issue that I need to mention to the manufacturer?

    • April 4, 2019 at 1:49 pm #232021
      Don Howell
      Participant

      Hi All!

      I have recently been having issues with my mirrors now showing reflections. Instead, they look like huge flat screen TVs. Has anybody else had this issue? I’ve opened up old files that used to show reflections, and those too look like TVs on the wall.

      Attachments:
      • June 15, 2019 at 7:25 pm #241135
        Sandra Tierney
        Participant

        I am looking for same fix! has no one offered a solution to you yet?

    • April 18, 2019 at 9:20 am #234924
      Elizabeth Buckler
      Participant

      Hello.  Great Forum and Feed !

      I am not sure if anyone has mentioned this before, but i am having a terrible problem with design changes disappearing after I have saved them.   As an example, yesterday I was working on a very large custom design using multiple catalogs.  Because of the size and changes i was making to individual cabinets my system crashed frequently and i had to restart.  Auto save would help a little, but when you are in the zone you can make a lot of changes within 5 minutes.  After a few crashes i started clicking save after literally every single change and completed the work.  I printed renderings and saved one more time before shutting down my computer.  BIG PROBLEM is that this morning when i opened this design in 2020 none of the changes i made yesterday were there.  I am so confused as i must have hit save 100 times yesterday.

      Has anyone else encountered this problem and are there any suggestions on how to prevent this from happening again.  It is very frustrating and time consuming to have to keep repeating the same changes on such a detailed design.

      Thank you all in advance for any advice you can share !!!

    • April 18, 2019 at 10:00 am #234934
      Neil Wilson
      Participant

      Hi Elizabeth,

      The issue with files not saving properly is usually related to 2020 being in a low memory state and there not being enough available memory for the software to create the temp file for the save.  Once the software is in that state the file will not be saved no matter how many times you click on the save button.

      The work around is to save multiple copies of the file by using either the Save As or the Incremental Save options.  That way you always have another file you can go back to.  I prefer the Save As.  Just have Kitchen, Kitchen1 and Kitchen2 and rotate through them as you save.  The incremental save will keep you from having to select the file name when you save but I find you end up with too many Kitchen^… files.

      I hope that helps and hang in there, the 64 bit version is just around the corner (Hopefully ready for release at the end of this summer) and it should resolve a lot of the memory related issues with the software.

      Neil

      • This reply was modified 1 year, 9 months ago by Neil Wilson.
    • April 18, 2019 at 1:10 pm #235069
      Ariana Thompson
      Participant

      Hi Elizabeth, Another thing that can help, in addition to multiple file names, is totally closing 2020 whenever you leave your desk.

      I close 2020 completely when I go to warm up my coffee, when I run to the loo, etc.  That clears the cache frequently enough (the more coffee, the more you pee – so you’re drinking coffee for the SOFTWARE’S benefit! LOL) and I have far fewer crashes.

      I await the 64bit with bated breath! 😉  (and a well exercised bladder)

      Ariana

       

    • May 7, 2019 at 3:04 pm #236489
      Shauna Smith
      Participant

      Is there a way to make a custom 1 drawer base, so that an open box can be stacked on top?

    • May 7, 2019 at 3:36 pm #236494
      David Bannerman
      Participant

      Yes. Take a BPP36 right click on attributes. Go into your variables tab and scroll down until you see drawers should have three. Edit the first 2 top drawers to zero. You will be left with one drawer. Then scroll all the way up to the top (still in the variables tab,) and edit the box height to the height you want the drawer to be. Should work. Let me know how it goes. ;)- David B

    • July 4, 2019 at 10:56 am #242304
      Husam M
      Participant

      Hello guys .. how are you ? I’ve using it for the past couple of days ..I’m wondering from which catalog I can find these items on the attached picture .. there are too many items on each catalog and its crazy to go in detail for each and everyone .. I would like to find this a similar hood (especially this carved Wood Appliques placed on the middle of the hood ) + a similar base cabinet that have 2 doors which look like that on the picture and a drawer on the bottom !! cause most of the base cabinets comes with drawers on top .. and I don’t wanna edit it everytime I want to find one ..

      Warm regards.

      Sam

      Attachments:
    • July 24, 2019 at 8:55 am #243996
      David Nickerson
      Participant

      Hi Edith,

      I have a few questions:

      1. In 2020, are we able to place appliances such as microwaves into cabinets for design rendering purposes while still keeping the correct cabinet in the design for ordering purposes?
      2. Are we able to add elevation bubbles to floor plans so our drawings may be used for construction purposes?
      3. When creating drawing layouts are we able to create our own templates? Are we able to edit templates as we use them (resizing and moving around view ports) as one could on CAD or Chief Architect?
      4. What is the best way to show walls to be removed (preferably with hidden or dashed lines) while still allowing the quick elevation views to function properly? For example, we tried drawing demo walls with construction lines and the dashed elevation/ cabinetry lines which appear about 26″ off each drawn wall, also appeared when we drew construction lines which made it very difficult for us to easily pull up an elevation. We were able to use the custom elevations button to fix this issue but would like to know if there is an easier way.

      Side note: our company is used to creating fully customizable designs and we would like to know if there is any kind of forum, workshop, training or help center specifically for highly customized designing in 2020.

      Thanks for all of your help!

       

      • December 25, 2019 at 6:03 pm #264316
        Ron Russell
        Participant

        1) go to attributes (of cabinet)/variables/quantity/oven style.
        set oven style to zero.

        • This reply was modified 1 year, 1 month ago by Ron Russell.
        Attachments:
    • August 1, 2019 at 12:27 am #244442
      Shiran Levy
      Participant

      hi, anyone can help me find inset cabinets catalog? thank you!

    • August 1, 2019 at 12:34 am #244443
      Shiran Levy
      Participant

      Hi guys, anyone can help me find inset cabinet catalog please?

      thank you!

      Attachments:
    • August 7, 2019 at 4:38 pm #245185
      Ramona Claassen
      Participant

      <span style=”display: inline !important; float: none; background-color: transparent; color: #7e8083; font-family: ‘Lato’,sans-serif; font-size: 14.86px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;”>Can anyone please tell me how get my ceiling levels to be flush when I have adjoining rooms with different floor levels? I need to get this finished to present to my client but can’t for the life of me figure out how to correct the issue? Thanks so much</span>

    • August 9, 2019 at 3:32 pm #245584
      Erik Tornquist
      Participant

      How come 3D objects aren’t showing up as the object even with the preference checked? Instead it’s just a block. Happening to all plumbing fixtures as well. Only thing that shows as the drawn object are structural items.

      Attachments:
    • August 23, 2019 at 9:31 am #246392
      Emily Fujii
      Participant

      How do I align a texture or assign it a starting point? I have a CUBE.V that I’ve modified the dimensions of to use as part of a fireplace but even though the size is the exact size of the texture I have it won’t align at the edge. It keeps insisting on splitting the image in a weird way.

    • August 23, 2019 at 11:17 am #246403
      Ariana Thompson
      Participant

      Hi Emily!

      I have encountered the same thing! I always make my cube 1/2″ too shallow, then stick a 1/2″ thick piece of Scenery panel to the front.  The great thing about the Scenery panels, is they never tile an image weirdly.  It will always be perfectly aligned.

      The Whirlpool super trim OTR microwave hoods are popular here, and I use a cube, with a piece of Scenery on the front with a high-res image of the front of the microwave on it to represent it in the rendering – so I use this technique a lot!

      It’s also great for adding a poster or painting to a wall, if you’ve found just the right image online. I’ve even used Scenery panels as individual tiles for a custom backsplash when a client bought a bunch of mismatched Mexican tiles online.

      Hope that helps!

      Ariana

      Attachments:
      • August 23, 2019 at 11:49 am #246426
        Emily Fujii
        Participant

        Hello Ariana,

        That worked like a charm!

        Thank you very much!

    • August 23, 2019 at 11:54 am #246427
      Ariana Thompson
      Participant

      Yay!

    • September 18, 2019 at 12:19 pm #249605
      Charity Reed
      Participant

      I am new to 2020 Design. I am working on my first mock kitchen design. I can’t get the software to allow me to add fillers from the cabinet company catalog. I have found the fillers in the catalog. I have tried to add the filler in elevation and in regular floor plan. I keep getting the same message.

      You cannot place this item on the floor plan or elevation area.

      Use the item list to add the item manually. Make sure the item has not been auto generated  before adding it.

       

       

      Also…..I am unable to add a wall cabinet above the Frig. I have added a end panel beside the frig and the cabinet wants to snap to the wrong side of the end panel.

       

      Please help

    • September 18, 2019 at 12:27 pm #249606
      Kenny Hall
      Participant

      Hi Charity,

      What catalog are you using? Some catalogs (particularly the higher-priced brands, I feel like) will have fillers in at least two different areas, namely with their respective cabinets (e.g. base fillers in the base cabinet section, tall fillers in the tall cabinets section) and in an Accessories area where special versions of fillers and other parts are kept solely for adding to the item list as extra parts rather than plan items.

      Are you able to provide a screenshot of your layout and the wall cabinet you are trying to add?

    • September 18, 2019 at 12:32 pm #249607
      Neil Wilson
      Participant

      Hi Charity,

      That message means there is no 3D shape associated with that item in the catalog.  It can be added for pricing purposes but will not show on the floor plan.  Usually there is a second entry in the catalog that will be for the floor plan.  Type in the name of the item in the search at the bottom of the drag and drop and you will usually get 2 matches.  One that is for the floor plan and one for the item list.

      Neil

      • This reply was modified 1 year, 4 months ago by Neil Wilson.
    • September 19, 2019 at 6:37 pm #249853
      Ariana Thompson
      Participant

      Hi Again, Emily!

      I know this is a long while after you originally posted about the weirdly rendering fireplace, but I thought I would add to the Scenery Panel suggestion – because I just found what one can use as a HORIZONTAL version of the Scenery panel – something that will never (so far!) “tile” an image weirdly – that’s the Persian Rug in Red and Gold (see pic attached).

      If you need an image to centre perfectly without tiling weirdly on the FLOOR or the CTOP, this will work – just mod the dims, add the correctly dimensioned image, anad then – as always when modding a Cloud item – copy and paste, then delete the original.

      Like the Scenery panel, the Persian Carpet will always be rectangular – but it’s possible!

      Ariana

    • September 20, 2019 at 8:11 am #249890
      Emily Fujii
      Participant

      Thank you. I’ll have to give that a try.

      Thank you for the info. 🙂

    • November 18, 2019 at 5:15 pm #259968
      Peggy Skenandore
      Participant

      Why can I no longer insert anything from the openings & obstacles menu? I can’t insert the 3D Shape under countertops either.

    • November 19, 2019 at 10:01 am #259978
      Neil Wilson
      Participant

      Hi Peggy,

      Please give us a call at 1-866-697-2020 so we can take a look at the issue.  All those functionalities are still there so it must be something specific to your computer.

      Standard fixes for issues like that are to go to your Maintenance Tools and run the repair com and registry reset.  This will reset the program to its default settings.

      How to run a basic maintenance on your 2020 Design software

      The other option is to update your software to the latest version.

      Give us a call at the support number above and we will be happy to assist you.

      Neil

       

      • This reply was modified 1 year, 2 months ago by Neil Wilson.
    • November 25, 2019 at 10:09 am #260510
      Neil Wilson
      Participant

      @Ron Russel

      Hey Ron,

      That drawing has a lot of different light sources.  I would try eliminating all the light sources and then add them back one at a time and see how they affect the renders.  The first thing I would do is eliminate the light from the windows by changing the colour of the light in the window light properties to black.

      On an unrelated note I’m going to have the guys in charge of the website look into why your post from Nov 24 is pushed way up in the posts between two posts from June 5.

      Thanks

      Neil

      • December 5, 2019 at 10:40 am #261603
        Peggy Skenandore
        Participant

        I figured it out, I had the catalogs hidden.

      • December 25, 2019 at 6:13 pm #264327
        Ron Russell
        Participant

        It was a mock up of my kitchen, for practice. We got close, I just eliminated the ceiling entirely. I went through a remote support. We got close.

    • December 27, 2019 at 10:43 am #264371
      Kristopher Papaleo
      Participant

      Hi Ron,

      In the two renderings that you had shown, the first one was rendered with texture but the second one was only rendered enough to see the basic shapes of your items. Shadows will always appear in your design as long as you have light. I think the best way to resolve that issue would be to remove the ceiling.

      Kris

    • January 31, 2020 at 10:12 am #266078
      Kelsey Krupski
      Participant

      In my Kohler Bath catalog, I can’t see any showerheads beside rainheads. My colleague has all of the showerheads and even a few other products that do not show up in my catalog. I have tried to uninstall/re-download and have not had any luck and I am out of ideas to try to get it to work. Suggestions?

    • January 31, 2020 at 10:22 am #266080
      Neil Wilson
      Participant

      Hi Kelsey,

      My suggestion would be to have your co-worker “Ship” his Kohler catalog out using the ship option in catalog manager.  Then you can copy the created file to your computer and install his exact catalog on your computer.

      Neil

    • February 7, 2020 at 10:18 am #266898

      Hey guys – I have a weird question. I’ve been using 2020 for many years now, but I’ve always had difficulty with the hardware. For one thing, I can’t find a place to actually “see” the generic hardware choices, without going through the Variables tab for a single cabinet, and scrolling through every single option. Is there an actual place to see the options? Actually, the same would apply to the generic plumbing options as well.

      What I’d really like to do is be able to attach Amerock hardware (which I know has its’ own catalog) to a specific vendor’s cabinets. For example, I’d like to put Amerock hardware on KraftMaid cabinets. Is this possible??

      Thanks for the help!

      Michelle

    • February 7, 2020 at 1:19 pm #266907
      Kristopher Papaleo
      Participant

      Hi Michelle,

      Applying Amerock hardware to other cabinets is possible and I’ll explain how. Before I explain however, I do want you to know that the Amerock catalog does not have any pricing available so I would definitely recommend to have the catalogs manual. A new version of the catalog is in the works that will include the pricing.

      Finally, here are the steps for applying the hardware to your items.

      Step 1: Create your design (when going to styles and pricing for your cabinet catalog, it is important to leave the fields for drawer and door pulls empty!)

      Step 2: Select all the cabinets in your design.. right click on them all and select “Attributes”

      Step 3: Go to “Add-Ons” and select “Amerock” and then select “Amerock Handles” then once that is applied you may click on “Okay”

      Step 4: Go to “Styles and Pricing” select Amerock as the catalog, then go to “Catalog Styles” and apply the styles you want. Also be sure to change the Price Level from Price AA to  Price EE or Price FF.

      Once these four steps are complete, you can create a render and see what you have!

      I hope this helps you out 🙂

      Kris

    • February 8, 2020 at 9:22 am #266926
      Erik Tornquist
      Participant

      Oooo…. this helped me as well.

      Thanks Kris!

      • January 5, 2021 at 1:30 pm #312451
        Greg Woodrow
        Participant

        I tried this with the TOPKNOBS catalog. Every step is the same, but the hardware does not show up. Is Amerock the only hardware catalog supported?

        • January 5, 2021 at 6:20 pm #312489
          Kristopher Papaleo
          Participant

          Hi Greg,

          We are looking into the catalog and doing some tests on our end, I will get back to you shortly with a response!

          Regards,

          Kris

    • February 8, 2020 at 12:30 pm #266927
      Ariana Thompson
      Participant

      Hi Michelle!

      You can see little pictures of all the generic stuff in a list by choosing the View Ribbon, then Catalog Browser.  Choose the Generic catalogue.  Each item will have a little image – which is a LIFESAVER.  This is the ONLY way I look up doors, windows, sinks, faucets, etc.

      One of the reasons we haven’t made the switch to V12 is apparently this Catalog Browser is gone.  Not good.  I’m a visual person and need to see the sinks, etc.

      Hope that helps!

      Ariana

    • February 8, 2020 at 12:43 pm #266928
      Emily Fujii
      Participant

      Hi Ariana,

      I’ve found that in v12 if you have the Information box open and you click on one of the sinks, faucets, etc. a picture of it will show up in the Information box so you know what it looks like before you place it in your floor plan. To be honest I never noticed that the Catalog Browser was gone because this was how I looked at the items in v11 as well.

      Emily

    • February 8, 2020 at 1:19 pm #266929
      Ariana Thompson
      Participant

      Oh Michelle!

      Choose the Generic catalog for doors and windows, but lights that work are in the Furniture Catalogue, Generic appliances are in the Appliances catalogue and the sinks and faucets are in the Plumbing catalogue.

      Ariana

    • February 10, 2020 at 10:48 am #266938

      Hey guys – thanks for the tips! However, that’s how I’ve been doing this for years (seeing items in the Information section), and I already have my go-to’s for appliances and plumbing (and lights! But I know it will help others to know they can still get alterable lights through the Room_Fur catalog!). My question is actually on the pulls and knobs. Is there a generic catalog that shows those? That’s what I can’t seem to find.

      And Kris – THAT IS AWESOME!!! THANK YOU!! 🙂 Though I’m not a fan of how Amerock has their catalog set up, this is absolutely fantastic! This actually negates the need for the generic catalog knobs anyway, so thanks for all the help everyone!

      Also – one quick note on the generic catalogs… I actually find using the GE catalogs for appliances works better. First, the ranges actually look like ranges most people are buying, and you don’t have to alter the finishes or sizes like you do with the generic catalogs. Just my own quick tip! 😉

      Michelle

    • February 11, 2020 at 10:09 am #266997
      Ariana Thompson
      Participant

      Thanks for the info Emily!

      Do you have to click each item, or can you see all of them at once like in the Catalogue Browser?

      Ariana

    • February 11, 2020 at 10:39 am #266999
      Emily Fujii
      Participant

      Hi Ariana,

      You do have to click on each one for it to show but I usually just hit the down arrow on my keyboard to scroll down and make note of ones that I see that I like to go back to if I don’t see anything else I like better. A bit more time consuming than being able to see them all at once but it’s better than nothing.

      Emily

    • June 9, 2020 at 3:39 pm #285652
      Kelsey Krupski
      Participant

      Are there any catalogs that have bathroom exhaust fans? It would be nice to be able to show the customer and my subs where the fan will be located ahead of time.

    • June 10, 2020 at 11:22 am #285688
      Kristopher Papaleo
      Participant

      Hi Kelsey,

      There might be bathroom exhaust fans in a catalog from Broan-Nutone. You can download it from the 2020.net and test it out. If anything, you can also search in Sketch up.

      Regards,

      Kris

    • June 16, 2020 at 9:03 am #286031
      Rafael Ortiz
      Participant

      Hi;
      Do you know if any catalog contains a Door Pull Handle Edge such as those of the Rincomatic brand?
      Thanks.

      • June 16, 2020 at 12:22 pm #286050
        Kristopher Papaleo
        Participant

        Hi Rafael,

        I cannot recall seeing any in manufacturer catalogs, however I believe we have what you’re looking for in our Sample catalogs.

        For an example, open a new floor plan and use the Sample_F catalog. Grab a B30 and add it to the floor plan. Once added, go to the variables of the unit and click on “Quantity”. From there you want to change the “Door Style Base” and the “Drawer Style” to “2”.

        See the attached file for the example.

        Regards,

        Attachments:
    • July 17, 2020 at 12:01 pm #289986
      Kelsey Krupski
      Participant

      What would be the best way to depict a drop-in tub? Working with the 3D shape to mold around the tub is such a long process. Any other suggestions?

    • August 12, 2020 at 1:35 pm #293123
      DuVäl Reynolds
      Participant

      Hi,

      I am finding a hard time getting answers to a couple of design questions when it comes to 20/20 – I have searched forums but I have way too many questions; Is there a support team I can email. If so, what is the email?

       

      Thanks!

    • August 12, 2020 at 2:24 pm #293158
      Edith
      Participant

      Hi Duval!

       

      Yes, of course, if you have a question, you can always email us at:
      ResidentialSupport@2020spaces.com

      I also would like to share with you that the Help section within 2020 Design provides tons of information and answers to the very particular questions regarding the use of the program: here how you can access it:

      Click on the Help tab, Content, and under Search simply input a keyword related to what you are trying to do.

      The second source of great information where you can find the most frequently How-To’s asked by designers is the 2020 Knowledge Center.

      I am adding for you a list that includes the most popular How-To articles that we have available.     Your suggestions are welcome!

      Lastly, if you are looking for something more personalized and based on your company’s needs, you can always look into our training options.

       

      Regards,

      Edith

    • August 20, 2020 at 2:01 pm #294466
      Doreen Owens
      Participant

      How do you show interior steps?

      Thanks

      Doreen

      • August 20, 2020 at 2:16 pm #294480
        Kristopher Papaleo
        Participant

        Hi Doreen,

        HERE is an article to help you show stairs going into a lower level in 2020 Design. You can also use this as guidelines to create stairs going up.

        Regards,

        Kris

    • August 20, 2020 at 2:07 pm #294467
      Ariana Thompson
      Participant

      Going up or down, Doreen?

    • August 20, 2020 at 3:56 pm #294544
      Doreen Owens
      Participant

      stairs going up

    • August 20, 2020 at 4:36 pm #294556
      Ariana Thompson
      Participant

      Great article
      Kris!

      Thanks for posting!

      Ariana

    • August 26, 2020 at 12:43 pm #295027
      Kelsey Krupski
      Participant

      I am wondering if there is a way to depict baseboards in a room? The Countertops & Trim only apply base to my cabinets. Am I missing something? Does anyone have any suggestions?

    • August 26, 2020 at 1:50 pm #295045
      Kristopher Papaleo
      Participant

      Hi Kelsey,

      You are correct, the Countertops and Trim function will only apply the toe kick to the cabinets. To apply toe kicks to the walls in your design, you must apply it manually.

      To apply the kick manually (this works for top molding and toe kicks) find the molding from within the catalog, left click and then drag your mouse on the wall. Once you put your mouse on the wall, you will notice it turn into a magnet. When you see this, you can let go of the mouse and the molding will attach to the wall.

      Hope this helps!

      Kris

    • September 24, 2020 at 9:27 am #298637
      Christine Carey
      Participant

      I’m trying to figure out how to organize the items in my Idea Center into sub categories. I’ve created an additional Library (decorative accessories), but I cannot figure out how to move the items I have saved into that new Library.

      Another question – is there a way to save items that are typically attachments (a sink from the Kohler catalog, for example) in Idea Center?

    • September 24, 2020 at 3:57 pm #298759
      Kristopher Papaleo
      Participant

      Hi Christine.

      It seems the only way to change the location they are in would be to add them to a floor plan and then load them into the new library.

      It is possible to save the attachment if it is applied to a unit. However do note that you would need to keep the kohler catalog installed on the machine. If the catalog is removed and you try to add the unit to the floor plan, you will be presented a message asking you to select a different catalog.

      Regards,

      Kris

      • September 25, 2020 at 8:09 am #298809
        Christine Carey
        Participant

        Thanks Kris, I was wondering if that was what I’d have to do. Do you know if I can delete those items from the other library?

    • September 25, 2020 at 11:10 am #298866
      Kristopher Papaleo
      Participant

      Hey Christine,

      To remove some items from your Idea Center, you can go to File > Idea Center > Idea Center Management. Once this page loads, you will see the categories or folders that you have. Next to the folders with items in them will be a + symbol. Click on the + to see all the items in the given category. Once you see the items, you can select the one you wish to delete and then click on “Remove”.

      Hope this helps 🙂

      Regards,

      Kris

    • September 25, 2020 at 11:24 am #298867
      Christine Carey
      Participant

      Super helpful. I created all new libraries to organize my items. I didn’t realize I could put everything in one design and select one at a time to add to the libraries. I’m all cleaned up!

      FYI, I pulled a pro-style hood I use a lot from Cloud. It does not play well at all with Idea Center. Trying to minimize clicking around to different catalogs, but I’m giving up on that one for now!

    • September 25, 2020 at 12:56 pm #298888
      Ariana Thompson
      Participant

      Hi Christine,

      Sometimes with appliances from the Cloud, they will “store” better in the Library if you group them with a random cabinet.  Then when you drop them in a design, you just ungroup and delete the cabinet.

      Doesn’t work for all the appliances – but it can help with some.

      Ariana

    • January 5, 2021 at 7:11 pm #312492
      Noelle Kabanakis
      Participant

      I am having issues signing into design 2020. It will not load then gives me an error stating invalid local license – Error Code: [FLCErr 0x70000023]

      Does anyone know how to fix this?

    • January 5, 2021 at 7:41 pm #312500
      Edith
      Participant

      Hi Noelle!

      I just revised and everything looks fine for your license on our side.

      Can you please give it a try and let me know if you can access the program now?

       

      Thanks!

      Edith

      • January 5, 2021 at 7:45 pm #312502
        Noelle Kabanakis
        Participant

        thank you for your reply but I am still getting the same error and it is still not loading.

    • January 5, 2021 at 7:51 pm #312503
      Edith
      Participant

      Hi Noelle!

      Please download this app :

      http://support.2020.net/2020ClearCloudCache.exe

      Simply copy\paste the link on your browser, I suggest doing it using Internet Explorer or Firefox.

      Once downloaded, run it and try to open the program.

      Let me know please if that worked.

      Edith

       

       

       

      • This reply was modified 2 weeks, 4 days ago by Edith.
    • January 5, 2021 at 7:58 pm #312507
      Edith
      Participant

      Awesome!

      Thanks for confirming. It looks like clearing the cache on your browser did the trick!

      You can keep this App, in case you need it in the future 🙂

       

      Happy New Year!

      Edith

      • January 5, 2021 at 8:48 pm #312519
        Noelle Kabanakis
        Participant

        Edith sorry to bother you one more time, although the program is now up and running its now giving me an issue whenever I click a product in the local browser (like a cabinet) it disappears in the layout and won’t let me place it. Any suggestions? Thank you again for your help.

        • January 6, 2021 at 11:16 am #312581
          Kristopher Papaleo
          Participant

          Hi Noelle,

          When this happens, it is normally because of the program registries. Simply running Basic Maintenance on the program should fix up this issue. (Basic Maintenance will remove any preferences you have set in the program and put it back to default settings). HERE is an article that can help guide you to run Maintenance. If you need any assistance with this, please call in for assistance. You can reach us at 1.866.697.2020.

          Regards,

          Kris

    • January 6, 2021 at 11:24 am #312582
      Edith
      Participant

      Hi Noelle!

       

      Try what Kris suggested and if still, the same issue persists, no problem!

      We can reach up to you to assist!

       

      Let us know.

      Edith

    • January 7, 2021 at 1:53 pm #312819
      Sohang yi
      Participant

      Does anyone have issue with cloud ?

      all my previous design cannot be sync’d anymore to the cloud.

      install / reinstall and clear cash doesn’t help at all.

       

      Thanks,

      • January 7, 2021 at 2:44 pm #312821
        Kristopher Papaleo
        Participant

        Hi Sohang,

        I have tested the issue you have described but unfortunately I am not able to reproduce it. My cloud items seem to be syncing correctly.

        I have made my test on the newest version of the program, Version 12.3.14.47. Which version of the program are you currently using?

        You can send your Contact Information to ResidentialSupport@2020spaces.com and address it to me and I will contact you as soon as I can!

        Regards,

        Kris

    • January 17, 2021 at 10:10 pm #313731
      Pete Faber
      Participant

      I have a design that I partially designed. Now every time I work on it for an hour or 2 everything new that I placed disappears without warning. I click the save icon on a regular basis. I also have trouble when I modify a cabinet that when I click OK to the mods the cabinet disappears. I have to guess where the cabinet is and click on it and drag it or something to make it reappear. Any suggestions?  I just downloaded V12.3 last week. Is that the problem? Thanks

      • This reply was modified 6 days, 11 hours ago by Pete Faber.
    • January 18, 2021 at 5:59 pm #313859
      Kristopher Papaleo
      Participant

      Hi Pete,

      This definitely seems to be an issue in the program as this should not happen at all. Any change you make in the design should remain, especially if you have saved it.

      When clicking on ‘Okay’ after applying a modification to a cabinet, this should apply it automatically. I would assume this to be an issue either with the program or if this only happens with a specific catalog, then I would assume it to be a catalog issue.

      What I would suggest to do is to contact our Support line and speak with a support agent about the issues you are experiencing. We should be able to get you up and running!

      Regards,

      Kris

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