Hi Sian,
Just to reinforce Richie’s comments – it is always best to keep your version up to date so that you benefit from all of the latest patches and new features. Version 5.5.0 is the latest available version at the time of writing and early next week a new patch will be issued (version 5.5.1).
Please check for updates within your application or contact the Support Team for advice as to how to upgrade to the latest version.
If the crashes are still occurring even after installing the patches, the Support Team can remotely run various diagnostics on machine in order to capture further details for analysis by our technical team.
Best wishes,
Jim
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