I haven’t run into that error, however I have run into nothing but trouble with the Live Chat feature. I actually filed a complaint with the BBB after the chat failed repeatedly and I wasn’t able to get a hold of anyone in support repeatedly (after all, we do pay a decent sum of money annually to have access to support).
I received a call from someone high up at 2020 who said that they had been in the midst of an upgrade/change in their support systems which caused the problem, but it was supposedly fixed.
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