Hi Dana,
That is quite unusual. There are no visibility settings for cloud items. Drag them on to the floor plan and they should show. Try opening a new file and placing several cloud items on the plan and then try the rendering. If they show in the new file it is most likely a corruption issue in the specific design. If they don’t show give us a call at 1-866-697-2020 and have a tech take a look.
Thank you
Neil
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