Hi Tiffany, Sorry to hear that your problems exist with the user dimensions. I work with about 30 designers and it hasn’t really been a reported issue by them so I’m not sure if they have the issue and aren’t reporting it or just don’t have the issue at all – I’ll solicit some responses from them.
The registry reset is a 10 second job and useful for fixing a lot of hiccups that can arise. The only issue is that it sets all your preferences back to default so you have to go in and set them all up again. I recommend that before you do the registry reset, try screencapping all the different preference ‘pages’ and copy them into a Word Document as a reference for when you are re-entering them. I also have a registry and settings saver script which does this automatically but I recommend that you do not use it until you have got everything working again.
The registry reset is off the Start Menu (in Win7/8 and just All Programs in Win10) in All Programs/Design/Tools/Maintenance Tools. Pic attached.
You can get my Settings Saver script here: https://www.dropbox.com/s/jbwkpx6h2ptp2rk/V112020SettingsSaver.zip?dl=0
Unzip it to the Desktop and you will see an icon labelled V112020SettingsSaver.cmd – double click it and follow the instructions. It creates a folder on your desktop called 2020RESCUE. I’ll have an example video uploaded shortly but it’s very simple.
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