Hey Ariana,
I would suggest trying to clear the clouds cache and then opening the design file with the corrupted items. Click HERE to open the article to download the tool. You can also take the cloud items with issues and move them to an empty spot on the floor plan so you can copy/paste the drawing without those cloud items.
If those options don’t work, I would suggest contacting our support department for assist. You can reach us by calling 1.866.697.2020.
Regards,
Kris
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