Good luck waiting for your fix. They actually need to know what they are doing first. I was just on support with someone that told me my 2020 kept crashing because I had no graphic card. Really? Then what the heck is this Intel HD graphics I have on my computer. He hung up on me (so to speak). He disconnected from my computer and went away ….. I went in and ran my troubleshooter and it fixed the driver issue.
I have to say that I really am not a “computer person” and was lucky that I figured this out myself. My point is, if they can take control of my computer and look through it and tell me there is no graphics card when I do they have even bigger issues. I told them I had one and that 2020 was working fine for the past 3 months this was all of a sudden. His answer to that was I have been lucky all these months. Really??
Good Luck !
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