2020 cloud does not work, why?

Support has a fix for this as I had the same issue but I am unable to find the info which is very unusual as I haven’t deleted a non-junk email in 20 years! I know it involves setting a flag to ‘true’ in (as far as I can remember) a PCS.config file. I know this isn’t much help so I’d recommend ringing support or emailing them directly.

Found it. Use at your own risk!

Close 2020 Design. Browse to the following directory:   C:\ProgramData\20-20 Technologies\Config

Locate the PCS.config file and open with Notepad

Within the PCS.config file, make the following changes:

The following two lines most likely are set as follows;

•         <add key=”ForceDeleteCache” value=”false” />

•         <add key=”ForceDeleteLocalStorage” value=”false” />

Modified them to the following;

•         <add key=”ForceDeleteCache” value=”true” />

•         <add key=”ForceDeleteLocalStorage” value=”true” />

Save back from notepad and open 2020 Design as normal. You should now be asked to re-enter your login details. Make sure you tick the box that says ‘Remember email’

Good Morning

If you are still experiencing the above issue, or any other issues, please contact us the 2020 Support team directly and we can connect remotley to resolve these as quickly as possible.

Many Thanks!