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I am an IT guy for about 50+ designers using 2020 v9. Over the last few months I have had many designers (over 20) tell me that their 2020 crashes while making adjustments to moldings in designs they are creating. One designer in particular took the time to send me screen shots and a detailed explanation of what he was experiencing. As he describes, using UF696 molding, adding different molding types on the same design, when the molding joins on an inner corner, and the molding crosses paths, it crashes 2020. Could this be a catalog problem, a design creation problem or does anyone have any ideas? Attached is the screenshot and I also have the actual design file if needed. Thanks a bunch!
Jon Peterson
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Jon,
After viewing your link, the mouldings should be continuous without butting into each other. That alone can cause the crash. The designer needs to run the mouldings to the outside of the cabinet face frame and then stack you next piece of moulding using a continuous line, no butt joints. It’s sometimes better to use the elevation mode to set your stacked mouldings and adjust the heights of each piece to your desired heights. Butt joints with your mouldings can cause countless issues, always use continuous mouldings.
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Hi Jon,
That is pretty complex looking corner. Different heights of stacked mouldings meeting the back corner. The first thing I would test would be to do a copy/paste of the design into a new file. Do a drag box to select everything in the design and then go to Edit and select copy. Go to File and select new and in the new file go back to edit and select paste. Left click in the work area to drop in the design and then give it a try. I have found this to be a great little trick when I have issues like this one.
Neil
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Hi Jon,
From what you described in your email, software instability can be due to a variety of reasons. Some due to inadequate hardware or driver updates, others can be software or data defect. We would need to have a support agent work with the designer to get a better picture of the problem they are experiencing. I recommend you ask the designer or whomever can work with our customer support team to contact us & we would be more than happy to help with this. We can be reached at toll free 1-866-697-2020 or via email at residentialsupport@2020spaces.com
Thank you
Pat
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