2020 Design V 11.5 New Features

I have tried and tried to get to a number of files and catalogs thru this site and it just sends me into a loop and I am not able to access the info.  PLEASE HELP ME!!! This is super irritating

thx

tami

Hello Tamra

Can you give me details on what particular files\catalogs you are attempting to download.

I will be glad to assist you.

Edith
Thanks

Question on the new feature on User Defined Texture … I noticed this has wiped out the my pre-defined custom textures that worked in previous design versions? I can no longer choose a custom texture, for example changing one cabinet door texture to a custom texture I have built into the materials folder of my catalog. Why has this been disabled?

Hi Richard,

If you go into other catalogs like the Sample catalogs or another manufacturer does the same thing happen?  I’m not experiencing the same issue with any of my catalogs.  The first thing I would do is uninstall and reinstall the catalog in question.  You can also go to the maintenance tools and run an update database to make sure that the catalog is properly registered with the software.  If neither of these fixes the issue please don’t hesitate to call the 1-866-697-2020 support line and have a tech take a first hand look at the issue.

Neil

These are great features!  Except they literally don’t work.  It has destroyed my custom textures as well and I am unable to create new ones without them coming out looking like mirrors or black holes.

It would have been sufficient enough to be able to select the old custom wizard options for the texture library, no need to add a million different texture/material combinations.  Stability would have been much more desirable.

Hi Neil,

Thanks for your reply … but your Sample catalogs have “No” custom textures built into the catalogs? Other manufacturer catalogs with custom textures built into the materials folder have the same issue not visible in this V11.5.1.4 release. I did run the maintenance tool update database per your instructions, got my categories showing on the left, but no custom texture files? See attached …

Hi Santiago,

I think we are all crossing fingers that 11.5.2 is more robust and bug free than the last one. Certainly a lot of us are losing patience and are at the point of cancelling support and maintenance payments (not a threat – we have just wasted so much time with upgrades and downgrades and lost sales due to the ongoing issues that we are understandably cynical).

Cheers

Mike

Hi Santiago,

Nobody expects builds to be flawless but software companies are expected to understand the processes behind alpha and beta testing and actual releases. Using the user base to help debug what are effectively Beta versions is NOT acceptable unless the product is labelled accordingly.

It would be far better to release Beta versions to a select group of volunteers and to have an approved bug reporting and fix system.

Please feed this back to senior management as it is resulting in a large loss of confidence in the product amongst your user base.

Cheers

Mike

Hey everybody,

Just wanted to let you know that the tentative date for the release of version 11.5.2 has been pushed back from August 5th to no earlier than August 12th while they address a recently discovered issue with some catalogs.

Thank you

Neil

Ok, it is Aug 16th and still no release.  We started converting over 50 licenses and I had our IT guy stop there were so many issues.  it is bad when a major cab company isn’t even releasing their catalogs to work on V11.5 because of so many graphics problems which is what I am guessing is what you are referring to above. .    I sincerely hope that V11.5.2 is way better.

And BTW, I volunteer to be a beta tester so we don’t have to go thru this again and again.

Dear Susan

We are currently completing the last phase of testing and validation.
Our goal is to make it available for all users at the end of this week.

We apologize for the delay and appreciate your patience.

Sincerely

It’s the end of the week so….
The inability to modify cabinet sizes is really making it difficult for our designers in two of our major manufacturers. In some cases there is no work around.

Really would like to see 11.5.2 today so we can test and release.

It’s the end of the week!   When will we see a thoroughly tested and functioning 11.5.2?

Any idea when 11.5.2 will be released? I was told by support it would be friday Aug 26 and I still do not see anything.

Hello Jed

Version 11.5.2.11 was released last week.
It is available for download on our site: http://www.2020.net

Regards

Hello Neil,

Well … I’m “over the top” disappointed with 11.5.2.11 which I just installed on my test PC.

And totally frustrated to find out my custom textures that I have built in to my catalogs do NOT show up in this new release. Why?

Please have the programmers get rid of the “user defined textures” feature that is messing up our custom textures that we “Catalog Creators” have originally built into our catalogs.

I’m sure others will share their frustration! Back to V11.4 … see attached

-Richard

Hi Richard,
I’m going with the assumption that you have built your own catalog using catalog tools and the textures you built into your catalog are not showing or not showing properly in version 11.5.  In all honesty catalog tools questions are way outside my wheelhouse.  However someone from the Content Services department should be able to address your concerns.  Please send an email to residentialsupport@2020spaces.com to the attention of Content Services and I’m sure some there will be happy to contact you and take a look.

Thank you

Neil

Hello Neil,

Thanks for the reply … I will send my concerns per your instructions.

Regards,

Richard

I have V11.5.2 Installed, Seems to have fixed my custom texture issue however I still get an error (Error # 85 Missing Item V3999) when I try to use a custom texture as a default. Ive reset the registry but no luck.. Any ideas?

Thanks

Jed

When will you be getting rid of the line that goes down from a window, or the one between doors?  I’m REALLY tired of dealing with them and whiting them out!