2020 VERSION 11.12

To Parent Forum
    • March 8, 2019 at 8:58 am #229116
      Beth Roush
      Participant

      I updated my design program to version 11.12 and now my catalog tools won’t work.  I have called 2 times and left messages and emailed support 2 times and have gotten no response.  I need help to continue working on our catalogs.  Thank you,  Beth

    • March 8, 2019 at 9:40 am #229119
      Pasquale Brancati
      Participant

      Hi Beth,

      The telephone queue for 2020 Design is open & calls are coming through today until 7pm EST. I ask you to please try again and a support agent will be available to assist you concerning your catalog tools not working.

      Toll free: 1-866-697-2020

      Thank you

      2020

    • March 8, 2019 at 9:52 am #229120
      Beth Roush
      Participant

      I just called again and received an automated response saying they cannot take my call and to leave a message.  I left 2 messages yesterday and no one has responded.

    • March 8, 2019 at 9:56 am #229121
      Pasquale Brancati
      Participant

      Very strange you can’t get through the telephone line, please send an email to residentialsupport@2020spaces.com with attention “Pat” in the subject line and I’ll have a support specialist call you back asap.

      Thank you

      2020

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