A New HotFix has been released for 11.11.3.1

To Parent Forum

- November 19, 2018 at 5:49 pm #216693
  
  Edith
  Participant
  
  A New HotFix has been released for 11.11.3.1 to address Pure Virtual call error when closing a design file.
  
  This HotFix can be download through our support site http://www.2020.net
  
  If you are not sure if you should apply this HotFix or if you have any other question please, email us at : residentialsupport@2020spaces.com or contact us at 1-866-697-2020.
  
  Thank you
  
  Customer Support
- November 20, 2018 at 12:17 pm #216895
  
  Mike Cook
  Participant
  
  Edith,
  
  Will there be a re-release of 11.11.3.1 with the hot fix built in? I see that 11.11.3.1 is not on 2020 support.
  
  Thanks
- November 20, 2018 at 12:29 pm #216901
  
  Edith
  Participant
  
  Hi Mike
  
  Yes, I should be able to share the revised version before the end of the day.
  
  Thanks
- December 12, 2018 at 3:37 pm #220321
  
  Derek Sisson
  Participant
  
  I am still having this issue even after the hotfix has been applied. i have done the following to diagnose.
  
  1. reset registry
  
  2. completely uninstalled 20-20 and re-installed
  
  3. applied hotfix as admin
  
  20-20 is crashing a tonne for me lately. any advice?
- December 12, 2018 at 4:31 pm #220322
  
  Neil Wilson
  Participant
  
  Hi Derek,
  
  My advice would be to call the support line at 1-866-697-2020 and have a tech take a look at the machine. They can connect, check error logs, look into outstanding Windows updates etc… Alternatively you could email us your contact info to residentialsupport@2020spaces.com and we can set up a time to connect to your computer for a closer look.
  
  Neil

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