A New HotFix has been released for 11.11.3.1

  • November 19, 2018 at 5:49 pm #216693
    Edith
    Participant

    A New HotFix has been released for 11.11.3.1 to address Pure Virtual call error when closing a design file.

    This HotFix can be download through our support site http://www.2020.net

    If you are not sure if you should apply this HotFix or if you have any other question please, email us at : residentialsupport@2020spaces.com or contact us at 1-866-697-2020.

     

    Thank you

    Customer Support

  • November 20, 2018 at 12:17 pm #216895
    Mike Cook
    Participant

    Edith,

    Will there be a re-release of 11.11.3.1 with the hot fix built in? I see that 11.11.3.1 is not on 2020 support.

    Thanks

  • November 20, 2018 at 12:29 pm #216901
    Edith
    Participant

    Hi Mike

     

    Yes, I should be able to share the revised version before the end of the day.

    Thanks

     

  • December 12, 2018 at 3:37 pm #220321
    Derek Sisson
    Participant

    I am still having this issue even after the hotfix has been applied. i have done the following to diagnose.

    1. reset registry

    2. completely uninstalled 20-20 and re-installed

    3. applied hotfix as admin

    20-20 is crashing a tonne for me lately. any advice?

  • December 12, 2018 at 4:31 pm #220322
    Neil Wilson
    Participant

    Hi Derek,

    My advice would be to call the support line at 1-866-697-2020 and have a tech take a look at the machine.  They can connect, check error logs, look into outstanding Windows updates etc…  Alternatively you could email us your contact info to residentialsupport@2020spaces.com and we can set up a time to connect to your computer for a closer look.

    Neil

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