November 19, 2018 at 5:49 pm #216693Edith2020 Expert
A New HotFix has been released for 220.127.116.11 to address Pure Virtual call error when closing a design file.
This HotFix can be download through our support site http://www.2020.net
If you are not sure if you should apply this HotFix or if you have any other question please, email us at : firstname.lastname@example.org or contact us at 1-866-697-2020.
December 12, 2018 at 3:37 pm #220321Derek SissonParticipant
I am still having this issue even after the hotfix has been applied. i have done the following to diagnose.
1. reset registry
2. completely uninstalled 20-20 and re-installed
3. applied hotfix as admin
20-20 is crashing a tonne for me lately. any advice?
December 12, 2018 at 4:31 pm #220322Neil WilsonParticipant
My advice would be to call the support line at 1-866-697-2020 and have a tech take a look at the machine. They can connect, check error logs, look into outstanding Windows updates etc… Alternatively you could email us your contact info to email@example.com and we can set up a time to connect to your computer for a closer look.
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