An error occurred when syncing items with 2020 cloud

    • November 11, 2019 at 7:14 pm #259231
      Chris Setlock
      Participant

      I’m not able to paste from one design to another if there are any cloud items.  Anytime I try, I get:
      “An error occurred when syncing items with 2020 cloud”

      As an experiment, I’ve tried deleting selective items, and also copy/pasting individual items.  It’s happening almost every time.  I haven’t been able to isolate which items will trigger the error.  Some have been modified, by changing textures or sizes.  Others are unchanged.

    • November 12, 2019 at 6:54 pm #259269
      Kristopher Papaleo
      Participant

      Hi Chris,

      I don’t think this issue would be caused by the cloud. I’ve tested on my side to try and replicate this issue but unfortunately cannot. I would suggest to give a call into support (1.866.697.2020) to help solve this issue.

      Kris

    • November 13, 2019 at 2:41 pm #259525
      Chris Setlock
      Participant

      Hi Kris,

      I just got off the phone with Jason.  The design I’m working on was started in v11.  It seems that the cloud items carried a v11 bug with them.  I need to delete all the cloud items, copy paste the rest, then re-populate my kitchen with tchochkies.  That sucks, but it wont happen once my v11 designs are history.

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