Cloud Error Message

To Parent Forum

- July 26, 2020 at 10:25 pm #291038
  
  Kate
  Participant
  
  I am unable to download any content from the cloud irrespective of the catalogue.
  
  I keep receiving “Error: item is not properly defined”
  
  I am running version 11.8
- July 27, 2020 at 10:56 am #291074
  
  George
  2020 Admin
  
  Hello Kate,
  
  In most all cases, the issue is resolved by clearing the 2020 Cloud Cache. A support agent can easily assist you with the process via toll free 866-697-2020 or you can send an email to residentialsupport@2020spaces.com explaining the issue as stated above and they will provide you with instructions.
  
  Thank you
- July 27, 2020 at 7:10 pm #291218
  
  Kate
  Participant
  
  Thank you, George, I will get onto that straight away.
  
  Kind regards,
  
  Kate

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