[Crystal Berry]

Is anyone else having issues accessing the cloud today? The “news” is there and I can access that, but when I click over to “browse”, it says there are no items available.

[2020]

Hi Crystal,
Apologies for the inconvenience – we had a server issue during an update which has now been rectified.

Cheers,
2020 Admin

[Crystal Berry]

Thank you!

[MONIQUE FABREGAS]

Hi there – my cloud items still aren’t showing up but news is there 🙁

[Crystal Berry]

Unfortunately I am still not able to access anything, and I have tried logging out and restarting. Everything shows up and running on your end?

[Crystal Berry]

Hello,

I am still not able to pull the cloud up. Does the issue show resolved on your end? I have attached a picture of what I am seeing.

Attachments:

1. 

   cloud.jpg
   

[Kristopher Papaleo]

Hello Crystal,

If the issue is still present on your end then perhaps you should to to clear the cache of your cloud.

Click HERE to view an article to help you clear the cache of the cloud. In the article is a item you can download to clear the cache. Test this out and then sign back into the cloud.

If the issue present after this then I would suggest to give our agents a call for assistance. You may call us at 1.866.697.2020.

Regards,

Kris

[Doug]

Icloud says a problem with my server or connection. Connection is working fine. I use Google as my server.

[Crystal Berry]

Hi Doug,

I had followed the previous post and cleared my cache. It didn’t work immediately, as I did need to restart but then it has since worked fine.