[Amy Truchan]

NEW! Also available on Saturdays from 8 AM to 12 PM (EST)

WE ARE HERE TO HELP

We are excited to let you know that we have implemented a new way that you can interact with the 2020 Support team. You can now Live Chat with our dedicated support team from Monday to Friday, 24 hours a day.

What to expect from Live Chat:

• Receive help in real-time
• Chat with a qualified 2020 Support team member
• Have your questions quickly answered
• Available 24 x 5 (weekdays)
• Saturdays from 8 AM to 12 PM (EST)

Access Live chat here.

[Peter Ostapkovich]

Does anyone have suggestions for the best laptop to buy to run 2020? I’m currently using my Mac but the program crashes constantly so I’m looking to upgrade.

[Edith]

Hi Michelle!

Live chat is available 24-5 Monday to Friday and Saturday’s 8 AM-12 PM (EST).
It may be that you faced high traffic in the chat while trying to connect with us, please let me know if you continue to experience any issues, we can reach out to you via phone.

residentialSUpport@2020spaces.com

Thanks
Edith

[Michelle Loew]

The link for online chat takes you to a page that says there is a link on the bottom right of page..no link.  Tried calling numerous times and all I get is put on hold for very long times. Over 30 min sometimes I have waited for an hour before giving up.  Very frustrating when your program keeps shutting down and locking up.

 

[Edith]

Hi Michelle!

Thanks for advising, could you confirm if this is the link that you are using?

  Start a Live Chat

Edith

[Michel Gray]

Wow, that’s useful!

[Mario Sanchez]

how to install version 11

 

[Kristopher Papaleo]

Hi Mario,

We only keep the latest versions of the program available on our website to ensure clients can grab the absolute latest and greatest. If you need to use an older version of the program, I would suggest email us at ResidentialSupport@2020spaces.com to have the version sent to you via email or reach out to our support department by calling 1.866.697.2020.

Regards,

Kris

[Asase bymiope]

how to set up version 11

pm: drift boss

[Emily Fujii]

Hello,

How do I change sizes of items from the cloud browser. I used to be able to change sizes no problem on most items in their attributes but ever since I updated to 13.8.1.4 it won’t let me do that anymore.

Thank you.

[Lucy Castell]

My coworkers and I are all having issues with the Cloud and what sounds like participant Emily Fuji is having issues with as well. Since we updated our 2020 version, we can’t change the texture or color of Cloud items. We used to be able to. Some of the sizes are able to be configured- but not all.

When will there be an update that allows for the configuration of textures and sizes of cloud items? Also, the cloud items take forever to load on renderings and cause continuous crashes. Will there be any updates on preventing that? Thanks

[Jennifer Jacob]

I am having the same issues, I was told I could double click on the item and change the color and size, but the options are limited and hard to understand which item is going where…. and once I save it and close the design…. next day I open the design and that item is now Hot Pink Hashtagged on my plan and doesn’t show up in perspectives at all.

PLEASE go back to the old way of doing things. It was MUCH better.

[John Hobday]

I am a current customer from Martinsburg, WV and have received a new laptop to do designs.  How do I download the 2020 Design onto my desktop?

[Riki Maru]

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