Connect with 2020 Support via Live Chat

    • December 14, 2020 at 3:00 pm #310265
      Amy Truchan
      2020 Moderator

      NEW! Also available on Saturdays from 8 AM to 12 PM (EST)


      We are excited to let you know that we have implemented a new way that you can interact with the 2020 Support team. You can now Live Chat with our dedicated support team from Monday to Friday, 24 hours a day.

      What to expect from Live Chat:

      • Receive help in real-time
      • Chat with a qualified 2020 Support team member
      • Have your questions quickly answered
      • Available 24 x 5 (weekdays)
      • Saturdays from 8 AM to 12 PM (EST)

      Access Live chat here.

    • January 19, 2021 at 6:25 pm #313954
      Peter Ostapkovich

      Does anyone have suggestions for the best laptop to buy to run 2020? I’m currently using my Mac but the program crashes constantly so I’m looking to upgrade.

    • October 21, 2021 at 10:51 am #349254

      Hi Michelle!

      Live chat is available 24-5 Monday to Friday and Saturday’s 8 AM-12 PM (EST).
      It may be that you faced high traffic in the chat while trying to connect with us, please let me know if you continue to experience any issues, we can reach out to you via phone.


    • February 25, 2022 at 1:49 pm #359934
      Michelle Loew

      The link for online chat takes you to a page that says there is a link on the bottom right of link.  Tried calling numerous times and all I get is put on hold for very long times. Over 30 min sometimes I have waited for an hour before giving up.  Very frustrating when your program keeps shutting down and locking up.


    • February 25, 2022 at 2:06 pm #359935

      Hi Michelle!

      Thanks for advising, could you confirm if this is the link that you are using?

        Start a Live Chat


    • August 1, 2023 at 3:26 am #428704
      Michel Gray

      Wow, that’s useful!

    • August 7, 2023 at 1:06 pm #429066
      Mario Sanchez

      how to install version 11


      • August 7, 2023 at 4:54 pm #429138
        Kristopher Papaleo

        Hi Mario,

        We only keep the latest versions of the program available on our website to ensure clients can grab the absolute latest and greatest. If you need to use an older version of the program, I would suggest email us at to have the version sent to you via email or reach out to our support department by calling 1.866.697.2020.



    • December 12, 2023 at 11:06 pm #435245
      Asase bymiope

      how to set up version 11

      pm: drift boss

    • March 29, 2024 at 3:44 pm #437773
      Emily Fujii


      How do I change sizes of items from the cloud browser. I used to be able to change sizes no problem on most items in their attributes but ever since I updated to it won’t let me do that anymore.

      Thank you.

    • April 30, 2024 at 2:38 pm #438150
      Lucy Castell

      My coworkers and I are all having issues with the Cloud and what sounds like participant Emily Fuji is having issues with as well. Since we updated our 2020 version, we can’t change the texture or color of Cloud items. We used to be able to. Some of the sizes are able to be configured- but not all.

      When will there be an update that allows for the configuration of textures and sizes of cloud items? Also, the cloud items take forever to load on renderings and cause continuous crashes. Will there be any updates on preventing that? Thanks

      • May 22, 2024 at 10:50 am #438410
        Jennifer Jacob

        I am having the same issues, I was told I could double click on the item and change the color and size, but the options are limited and hard to understand which item is going where…. and once I save it and close the design…. next day I open the design and that item is now Hot Pink Hashtagged on my plan and doesn’t show up in perspectives at all.

        PLEASE go back to the old way of doing things. It was MUCH better.

You must be logged in to reply to this topic.

Share this Post