Crashing when trying to set Styles and Prices

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- November 2, 2015 at 10:53 am #56605
  
  Denneen
  Participant
  
  I am working with Wellborn’s Catalog, in Premier it lets me set everything, and then when I get to finishes.. 2020 crashes and closes. Is anyone else having this problem?
- November 2, 2015 at 1:59 pm #56695
  
  Neil Wilson
  Participant
  
  Hi Denneen,
  
  Issues in styles and pricing in catalogs are usually related to issues with your HTML viewer (your internet browser). You can try running all outstanding windows updates or can go into the styles folder in the catalog in C:\ProgramData\20-20 Technologies\Cat\Common and delete all the HTML files. What happens when you delete the HTML files is that you lose any picture preview of the style\finish and they come up in a list format instead.
  
  Neil
- January 13, 2016 at 12:17 pm #68362
  
  Denneen
  Participant
  
  Them problem seems to come and go, I just ran all updates. Still had the problem.. and I checked the file but there are no HTML files under that files. There are some under C:\ProgramData\20-20 Technologies\Cat\EmptyDB
  
  also a message that popped up a couple times after 20/20 shut down, (but not every time) reads something like….
  
  “The Instruction at 0x77d96a56 referenced memory at 0x000000006. The memory could not be read.”

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