Customer phone number and email greyed out

    • August 31, 2017 at 8:18 am #145642
      Paul Nelson
      Participant

      Hello,

      We recently got Fusion 2020 for our company and have been trying to adjust to it. I wanted to try out the 360 panorama feature but when i try to export my design, it states I need an email to send the panorama to. However whenever I go to my customer details, the phone and email sections are greyed out preventing me from editing them.

      As I am new to Fusion, I was wondering if anyone could help me with this issue

      Thanks

    • August 31, 2017 at 8:53 am #145643
      2020
      Participant

      Moved to 2020 Fusion forum

       

      2020 Admin

    • August 31, 2017 at 9:23 am #145665
      Ollie Farrant
      2020 Expert

      Hi Paul,

      To enable the Phone field for the Customer details, please go to > File > Manage > Customer > Phone Types > Check the relevant box.

      To enable the Email field for the Customer details, please go to > File > Manage > Customer > Email Types > Check the relevant box.

      You may also want to fill in your dealer details and or the sales person details as this reflects the information displayed in your 360 Panorama email.

      To Fill in the dealer details, please go to > File > Manage > System > Dealer details

      To Fill n the Sales person details, please go to > File > Manage > Resources > Resources > Select and edit the username relevant to you.

      If you come across any issues or require any remote assistance, feel free to contact the 2020 Fusion Support team on 01233 635 533.

       

      Many Thanks,

      Ollie

    • August 31, 2017 at 9:43 am #145672
      Paul Nelson
      Participant

      Hi Ollie

      Thanks for the assistance, it worked like a charm!

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