deleted those items but their texture material is not being deleted

    • July 10, 2021 at 9:53 am #338706
      Muhammad Raza

      I had downloaded some items from the cloud but I deleted those items but their texture material is not being deleted due to which the software note is responding.

      How to delete cloud item deleted with texture materials.

    • July 12, 2021 at 11:33 am #338731
      Santiago Morales
      2020 Expert

      Hello Muhammad, in one of the latest versions Design automatically deletes unused textures from a kit file upon closing and re-opening it.

      Which version do you have?

      Thank you,


    • July 15, 2021 at 10:41 am #339080
      Stéphane Potvin


      I have the same problem, When I import objects from the cloud navigator, I only see a big square and I can’t deleted them.

      Why I can’t see the real item and why I cant deleted the square?

    • July 15, 2021 at 1:09 pm #339097
      Kristopher Papaleo

      Hi Stephane,

      It seems as if you may be having some issues with your cloud. I would suggest to clear the clouds cache and then give the program a test.

      HERE is an article that can help you clear the clouds cache. Be sure to download the ‘2020clearcloudcache.exe’ item. Once you download the item, go ahead and run it and then test the cloud items in the program. This should allow them to download and make themselves visible to you.

      If you continue to experience any issues, you can reach support by calling 1.866.697.2020.



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