Design Info

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- December 4, 2017 at 5:49 pm #162779
  
  Dana Welcher
  Participant
  
  I have the newest version of 2020 Design and I’m not able to enter the customer’s information into Design Info. All that will come up is a blank window. My fellow designers for my company don’t have this issue, only me. How can I get this fixed?
- December 5, 2017 at 10:10 am #162782
  
  Neil Wilson
  Participant
  
  Hi Dana,
  
  The information box being blank is an issue that is caused by changing the file path for your logo in the preferences. Change the file path back to C:\ProgramData\20-20 Technologies\config\ and the box will repopulate.
  
  To change your logo you can give us a call (1-866-697-2020)and get the tool that will do it for you or you can rename the bmp of your logo “Logo” and copy it into the C:\ProgramData\20-20 Technologies\Config folder and replace the file that is there.
  
  Hope that helps,
  
  Neil
- February 2, 2018 at 9:27 am #168240
  
  MANJU VASHISHTA
  Participant
  
  I bought my 2020 in December 2016 never found a config folder. This is what I have:
  
  C:\Program Files (x86)\20-20 Technologies\Design
  
  What am I missing? Please help.
  
  – Manju
- February 2, 2018 at 9:36 am #168251
  
  Neil Wilson
  Participant
  
  Hi Manju,
  
  the program data folder is hidden by default. In windows 10, in the file explorer, in the view tab put a check in the hidden items check box and then close and reopen the file explorer. Then you will be able to see the program data folder with the 2020 technologies\config folder in it.
  
  Neil
- February 2, 2018 at 2:12 pm #168348
  
  MANJU VASHISHTA
  Participant
  
  It worked, thanks.
  
  When I click on the Design Information icon, it doesn’t open. It was ok when I first installed the program. How do I fix this?
  
  Manju
- February 2, 2018 at 3:06 pm #168442
  
  Neil Wilson
  Participant
  
  Hi Manju,
  
  is the box not coming up at all or is it coming up blank?
  
  Neil
- February 2, 2018 at 3:51 pm #168443
  
  MANJU VASHISHTA
  Participant
  
  It is not coming up at all. I have to hit ‘escape’ to get out of the command.
- February 2, 2018 at 4:57 pm #168444
  
  Neil Wilson
  Participant
  
  It sounds like the design info screen is coming up behind the other windows. To fix it all you need to do is go into your Maintenance tools and select 2020 Design Registry Reset. That should fix it but be aware that it sets the program back to its default settings so any changes you made to things like preferences, the quick bar and sorting of catalogs will have to be redone.
  
  Neil
- February 4, 2018 at 9:35 am #168483
  
  MANJU VASHISHTA
  Participant
  
  Where are the maintenance tools located?
- February 4, 2018 at 6:05 pm #168484
  
  Mike Langensiepen
  Pilot Pro
  
  Start, All Programs, Design, Tools, Maintenance Tools.

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