[Anonymous]

Hello everyone. I have a problem which is after designing a new kitchen i am not able to add new drawer pulls to any of drawers. I am able to add door pulls however. This happens only in one particular design not on any other. Any idea why this is happening?   Thanks

[Kristopher Papaleo]

Hi Nader,

If this is only happening to one drawing then it is possible that it could be having issues. I would suggest to copy/paste your drawing in a new floor plan and test there to see if you are encountering the same issue. You could also contact our support department and have one of the agents take a closer look at the file to determine the issue. You can reach us at 1.866.697.2020

Regards,

Kris

[Anonymous]

Hi Kris:

I appreciate the fastest response ever. I’ve done what you said several times and it seems the problem is only with the main design> It does not happen when i do a copy of it to other files. I will send the main file to support.  Thank you again