[Cheryl Parks]

After we updated to the newest version of 20/20 Design Live, drawing layout does not print to scale. At 1/2″ it’s roughly 3″ off.  We’ve spoken to 20/20 support at least twice about it. They don’t know what the problem is. Is anyone else having this issue?

[Robin Hernon]

I’ve updated as well, but we print everything to PDF and then print it out. We’ve found the lines print out darker for us when we do that- which is a necessity when we’re making copies for everyone. Maybe give that a try? Also, just in general, I’ve found Adobe Pro to be extremely beneficial in supplementing 2020 for small changes.

[Nicole Walton]

Hi Cheryl,

I’ve just updated and have the same issue, my drawing is supposed to be 1:20 scale (metric) on this page and it’s a tiny dot!

Did support end up fixing the problem for you? I’m considering deleting the update and going back to the old version…

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   Screenshot-2024-03-09-122434-drawing-not-coming-in-at-1-to-20-scale-1.png
   

[Cheryl Parks]

Hi Nicole,

They have not solved this problem as of yet.  We’ve only been using drawing layout for perspectives.  Anything that needs a scale we print with quick print.

[Nicole Walton]

Thanks Cheryl,

I deleted the new update and went back to the old version. They said it may be fixed in the next round of “bug fixes” but highly annoying!