Error occured while trying to retrieve dynamic profiles

    • September 8, 2020 at 3:14 pm #295831
      Crystal Bright

      does anyone know what this error means and how to get rid of it, I can’t use the program and it won’t let me log into the cloud

    • September 8, 2020 at 3:24 pm #295832

      Same here! I can’t even use 2020 at all!

    • September 8, 2020 at 3:27 pm #295834
      Angie Lawrence
      Pilot Pro

      This morning support said a server issue had been reported today.

      She said to wait awhile that they are working on it.


    • September 8, 2020 at 3:41 pm #295838
      Kristopher Papaleo

      Hi All,

      There was an issue with the cloud server today and would explain why you’ve encountered this. However the issue has now been sorted out so you shouldn’t have any issues signing back in.

      If you are still experiencing these issues, I would suggest to contact Support at 1.866.697.2020 or by emailing us at



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