September 14, 2022 at 9:24 am #375316Kelly LemieuxParticipant
This is a new one for me. When I rendered the design, my floor and ceiling are both gone. I closed out and reopened the design multiple times with no change. I double checked my settings and preferences. I have not done anything different in this design than I have done with others. Has anyone else experienced this, or know how I can fix it?
September 14, 2022 at 11:18 am #375355Kristopher PapaleoParticipant
If the floor and ceiling are both gone, it is possible they have been turned off. To check this, open a perspective and click on texture/display settings to see if the visibility is turned on. -See attached image.
If they are turned on and still not appearing, try to copy/paste the drawing onto a new floor plan to test it there. You can also contact our support department so an agent may check it out. You can reach us by calling 1.866.697.2020.
September 14, 2022 at 1:39 pm #375409new empireParticipant
Ho w to apply multiplier from different companies on v13
September 15, 2022 at 11:10 am #375422
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