[Kelly Lemieux]

This is a new one for me.  When I rendered the design, my floor and ceiling are both gone.  I closed out and reopened the design multiple times with no change.  I double checked my settings and preferences.  I have not done anything different in this design than I have done with others.  Has anyone else experienced this, or know how I can fix it?

[Kristopher Papaleo]

Hi Kelly,

If the floor and ceiling are both gone, it is possible they have been turned off. To check this, open a perspective and click on texture/display settings to see if the visibility is turned on. -See attached image.

If they are turned on and still not appearing, try to copy/paste the drawing onto a new floor plan to test it there. You can also contact our support department  so an agent may check it out. You can reach us by calling 1.866.697.2020.

Regards,

Kris

Attachments:

1. 

   textures-and-display-settings.png
   

[new empire]

Ho w to apply multiplier from different companies on v13

[Kristopher Papaleo]

Hi,

If you are using a local catalog, you can click HERE to check out our article to create the rate using the Catalog Manager.

If you are using cloud based catalogs, you can click HERE to check out the article on how to set up rates in the Cloud Browser.

Regards,

Kris