HELP! Security Device not connecting

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- March 5, 2020 at 7:11 am #272137
  
  Trevor Downer
  Participant
  
  I just purchased a new PC laptop, after transferring all of my files and programs to the new device I can no longer get into my 20/20 Design program. When I insert the USB security device the PC it stays lit up green for only a few seconds.. and then the light goes out and 20/20 doesn’t recognize it being installed.
  
  HELP!
- March 5, 2020 at 12:39 pm #272222
  
  Kristopher Papaleo
  Participant
  
  Hi Trevor,
  
  Most of the time when this type of issue happens, it means one of three things.
  
  1. The port its plugged into is not working correctly.
  
  2. The Key is broken
  
  3. The software that reads the program is faulty or wasn’t installed correctly.
  
  Seeing as this is a new machine, I would assume that its the software that is faulty. You can go into the Control Panel and uninstall the “Sentinel Protection Installer” (while the USB is unplugged) and then reinstall it (version 7.6.8)
  
  Click HERE to view the article on how to download and install the Sentinel Pro!
  
  Kris

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