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January 4, 2017 at 11:38 pm #116430ELHAM YOUNUSParticipant
Hi there!
I work for a Kitchen designing company in Australia and it is quite hard to get in touch with support team as there is none here π
Recently I am trying to use the 360 panorama feature to wow my clients but I am having issues using it. I have registered at 2020.net and yet every time I click on 360 Panorama button, it says ” YOU NEED TO BE A REGISTERED USER AT 2020.NET TO BE ABLE TO USE THIS FEATURE. CONTACT 2020 support team”. I did contact 2020 support team but haven’t heard back from them π Is there anybody out there who can help me out? Will highly appreciate it!
Regards,
Elham ( From the do under!)
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January 10, 2017 at 5:00 pm #116895Neil WilsonParticipant
Hey Elham,
Go to 2020.net and then go into to your profile and set your country to United States and see if that resolves the issue. Β Also make sure that every thing is set, no blanks in time zone for example.
Neil
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February 16, 2017 at 1:14 am #120173ELHAM YOUNUSParticipant
Thank you! Got it sorted π I wish there was more support available for Australia!
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February 16, 2017 at 1:17 am #120174ELHAM YOUNUSParticipant
I actually had troubles with the registration. It seems the registration wasn’t linked to my 2020 product key. A support member helped me out by registering again in 2020 and that sorted the issue out. I wish there was a support contact number for Australia!
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February 16, 2017 at 8:10 pm #120238Mike LangensiepenPilot Pro
What kind of support are you after? I am based in Western Australia but provide independant (chargeable) support for 2020 users all round Australia. Mainly catalogue work but general support as well.
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February 20, 2017 at 10:44 pm #120468ELHAM YOUNUSParticipant
Hi there!
Wow glad to know there is someone in my hood! If you could email me your contact details, that will be great π Will get in touch. Thanks heaps!
At the moment, one of colleague installed a brand new 2020 software and the software is actually installed in French and English language! I tried myself and the software has been reinstalled twice but it just keeps happening. Any idea where we are going wrong?
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February 20, 2017 at 11:20 pm #120472Mike LangensiepenPilot Pro
Hop onto my website – http://www.ipprofessional.com.au and my contact details are there as well as other helpful stuff.
I suspect you have downloaded the wrong version as I have never seen this happen before. You should download from this link:
http://cdn.2020spaces.com/support/Design/V11/Versions/11.6.2.0-Both.exe
If this is definitely the version you have then I’m not sure as this works perfectly for me. I can give you a link to a slightly older version in that case.
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February 20, 2017 at 11:59 pm #120473ELHAM YOUNUSParticipant
We bought the software from Canada ( CD version) and used the disk to install it π Reinstalled twice but the same problem still exists.
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February 21, 2017 at 12:16 am #120475Mike LangensiepenPilot Pro
The DVDs they send out are frequently out of date compared to the downloadable – use the link I gave you above to get the latest current version. Make sure you do a BASIC uninstall of the existing version before you try and install the new one. Don’t do a complete uninstall as you will lose any installed catalogues and settings.
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February 21, 2017 at 12:53 am #120489ELHAM YOUNUSParticipant
Oh Ok… I have got a dongle along with the CD, once i download from your provided link, I can use the dongle to use the software? Or can I use the software without the dongle? I highly appreciate your help!
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February 21, 2017 at 1:15 am #120490Mike LangensiepenPilot Pro
Nope, you still need the dongle. When you first install 2020 Design, you get a 30 day trial period where you can use it without the dongle but once that period is over, the dongle HAS to be plugged in for Design to work.
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